Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optician

Spindel Eye Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

This profile includes complaints for Spindel Eye Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Spindel Eye Associates has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had paid Spindel Eye $1105.00 for a cataract surgery scheduled for 7-18-23 two days before the scheduled surgery. I became very ill on 7-16-23. I canceled my operation on Monday morning by 8:30 with ******* ******** who, with Spindel Eye, had been part of handling my surgery. I had also paid them $700.00 three days before July 18th. They refunded my $700.00 on 7-19-23. I have contacted Spindel Eye multiple times and they still have not refunded my $1105.00. A woman named Kelly is supposed to be helping with this. When I called on July 26 to ask about my refund, she said it would take at least two weeks because they were moving offices. I asked about getting it earlier but she was not sure it could be done. I left a message about
      two days later saying I was unhappy with two weeks and please return my money sooner. No call back! I left a message with the office manager the same day asking for help with my refund. No call back. On July 31st, Kelly calls, asks for my credit card number, Amex, and says she will try to expedite my return since she has my card number. She also said she will get my information to the right people now to move the process along quickly. I still don't have my money nor have I received any calls from Spindel Eye. I hope there is some way you can advise or help me. Please feel free to text me with information or a phone number to speak with anyone I need to. Thank you

      Business Response

      Date: 08/10/2023

      The refund was not processed because the patient told us she was going to reschedule her surgery. The credit card refund  was processed yesterday. Please contact the patient and let her know.

      Thank you, 

      Pamela B****

    Spindel Eye Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.