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Business Profile

Mufflers

Lou’s Custom Exhaust

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went down to have an exhaust put on the guy put the exhaust on not more than it or actually less than a year later it’s got a hole in it right where he welded it is rusted all the hell I failed my inspection in July so technically not even six months after the installation the guy refused to replace it I now and start trying to replace it myself and I’m having one hell of a time but I do not have the money to go for another exhaust system because of him he screwed up royally he’s a lazy jack ass that is only looking to take as much money as he can from you I’m not happy with the service I’m pissed off I’m pissed off at the fact that I have to now I’m trying to tempt this myself in order to get it done right because I can’t pay anybody to do it He also refuses to give me a copy of the receipt of which he has

    Business Response

    Date: 03/07/2023

    BBB Serving New Hampshire received email from consumer confirming they are satisfied with the resolution offered. 

    "Heard from loud custom exhaust problem has been resolved with additional steps.  Very satisfied just sucks it took this long. But all is well 
    Thank you 
    ***** ********" 


Lou’s Custom Exhaust is NOT a BBB Accredited Business.

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