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Business Profile

Auto Repairs

Steven's Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had them work on my car things seemed good it was making noise in the clutch area and I brought it back he said it was the slave cylinder and replaced it. The nose came back when I call the bring it in he told me there was no space for a couple month making me deal with the problem so I wait for him to call me to bring the car in like I ask and they failed to replace my baring and place back a clip inside the transmission. The transmission bell housing went and it left me stranded here and also left me roof less. *** stress about the work and money I had to place into this job to be screwed. They refused to take responsibility for the transmission which has left my car sitting at their shop. Forcing me to have to try and fix something after I gave them All the money I had and they just let my Car break. I cant afford to fix it I cant afford the transmission. I think its not right that they are responsible for the installing the clutch and inside where the clutch is it broke and they refused to fix it. They dont not want to replace my transmission and I cant even afford it I had to take my transmission to see if I could get it fix but I cant afford to fix it and this process broke my speed sensor. I have no family out here and I have barely anyone I know its left me stranded out here because of this shops refusing to take responsibility for the outcome. It wasnt a cheap job and i starved myself for weeks to get the money

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