Business ProfileforClearChoiceMD Urgent Care

I brought my son to Clear Choice Medical ( CCM ) Urgent care in *******, ** on 2/19/2024, I had a been there prior myself and had no billing issues for my visit. The receptionist entered my son's name, ***, address, etc. as well as a copy of my insurance card for billing purposes. Along with that process came a fair amount of paperwork which I admit I should've been more thorough in reading. Apparently buried in the consent to treat form is also language stating that by signing the consent for treatment form you are also consenting to Clear Choice Medical taking your form of payment for the visit deductible and putting it on file in their system for billing purposes. I did not realize this when I signed the consent to treat form nor did the receptionist notify me about the **** policy at the time of signing otherwise I would not have. Unfortunately the way my **************** card reads it shows the Last name: first name of subscriber, first name of next covered individual and so on. It turns out the person manually entering my health plan info into the system misread the insurance card and incorrectly entered my son's name into their system so when they billed the insurance the claim was denied. With no notice or warning CCM billed my credit card (that I had used for the visit deductible) a total of $325.00. When I finally reached someone in billing and tried to explain to them that my insurance denied the claim was because they inputted my son's name wrong in the system they wouldn't listen. I requested that they rebill the insurance using the correct name and refund my CC. I was informed they would not rebill insurance until I called my insurance company and had them correct the insurance card info even though that was not the issue, I know this because during my 2 previous visits in which I used the same exact same insurance card with no billing issues. I could not get the billing rep to understand the issue wasn't with my insurance card, no resolution yet.