Complaints

This profile includes complaints for Rymes Heating Oils, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rymes Heating Oils, Inc. has 13 locations, listed below.

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• 

  Rymes Heating Oils, Inc.

  257 Sheep Davis Rd Concord, NH 03301-5747

• 

  Rymes Heating Oils, Inc.

  367 Route 108 Somersworth, NH 03878-1522

• 

  Rymes Heating Oils, Inc.

  77 Park St Northfield, NH 03276-1548

• 

  Rymes Heating Oils, Inc.

  12 Tracy Ln Hudson, NH 03051-3032

• 

  Rymes Heating Oils, Inc.

  100 N Main St West Lebanon, NH 03784-1117

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********nd May 14 (today). I plan on calling twice per week or more to build a legal case should I have to proceed with one.

  Business Response

  Date: 05/14/2025

  Tank was picked up today 5/14

• Initial Complaint

  Date:05/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23312980
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 05/14/2025

  sorry i misread i except refund .  thankyou for your help

  Business Response

  Date: 05/13/2025

  Left vm and sent email.  I'm having the charge along with the finance charges reversed and we'll issue a refund. 

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******or a business to treat customers like this (we were with ********************** at our other house for over 7 years).

  Business Response

  Date: 11/21/2024

  Scheduled to pick up on 12/4, message has been left with the customer.

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21805057
  
  I do not accept the business's response as a resolution to my complaint because: The tanks were already picked up. I called in 6/3 to Rymes and spoke with someone in the customer service department who said a refund of about $37 was sent to the billing department and that my charges still included the the tank removal fee. I have asked for a manager to call me twice now and filed this complaint with no call from a manager. I have further issues regarding details which did not fit in the complaint that need to be addressed. If I'm only receiving a refund of about $37 and the if the tank fee is removed then there's a lot of propane that's not accounted for that was not used and that usage will need to be discussed. 
  
  Sincerely,
  
  *****************************someone in customer service, she did the best she could to try to assist in the situation but was ultimately going to management for answers. I was told that the first year rate ended, which it was not a full year since we agreed to the new rate prior to move in and our date of take over was in August of 2023. I was also told all contracts end on 4/30 and I should have received communication, which I did not and confirmed with the ** rep. **** it was back tracked and we were told actually there is no communication sent for the first year rate ending. So we were just out of luck but we could resign a new contract for $3.59/gal for a year. I was already receiving lower quotes for the amount of propane we use from other companies and decided to let them know to pick up the tanks. I was told there would be a fee for that. I asked for that to be waived and have called twice to speak with a manager since there are more issues post all of this and have yet to receive a call or resolution.

  Business Response

  Date: 06/10/2024

  Sorry for the poor communication on our part, we will not be charging a pickup fee to retrieve our tank which will be done ASAP.

  Business Response

  Date: 06/12/2024

  I will have the manager reach out to you. 

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******49, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****d company supervisor (Concord), and written to the dispute address for Superior Propane (parent company Boston). No response from any of these attempts to resolve the billing. Very frustrated by this total lack of response to my requests to resolve the billing.

  Business Response

  Date: 02/05/2024

  I am not seeing any further requests for service since our last visit but that could be an issue on our end. To me it sounds like the coil heater in the water heater had a hole in it which will allow domestic water to enter into your home heating system water which causes the system to become over pressurized and come out the pressure relief valve. This is a rare situation that almost always takes a few visits to catch. If you could provide statements to the nature of why the service company replaced the water heater and proof it was replaced then we will gladly credit back the last service call we performed.

   

  Business Response

  Date: 02/12/2024

  Please call us at 603-228-2224 and ask to speak with ****** ******* to get this resolved instead of messaging through this platform. I want nothing more than to get this corrected and be done with.

   

   

• Initial Complaint

  Date:11/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me, though the account was set up as “will call” under the previous tenant. We still have no explanation for why it took from March of 2023(the time we moved in and requested a fill) to October of 2023 to get our tank that was empty filled. Not sure if that will ever be acknowledged or resolved by this business. 
  
  
  
  Sincerely,
  
  
  
  ******* *********

  Business Response

  Date: 11/29/2023

  Account was originally set up as "will call" per customer request. 11/9 we were contacted by the customer who then requested to be set up on automatic delivery in which we did so. 11/16 customer contacted us with tank level and requesting a delivery soon, the delivery was not made until 11/27 which is a little longer than we wanted it to be. We will do our best with projections and delivery efficiency moving forward in hopes we don't cause the customer worry again.

• Initial Complaint

  Date:11/08/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 2*******
  
  
  
  I do not accept the business's response as a resolution to my complaint because: That is not an acceptable response and would like to know what the business plans to do to make this right? I would also like to review the phone calls with Orin and a representative from the BBB. I believe at this point a 3rd party perspective is needed to keep the business honest.[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 11/08/2023

  I spoke to ***** today and explained what he already knew that he owed for his last delivery due to his credit card failing. We charge cod accounts after the delivery in this case. This has nothing to do with a monitor on the tank that digitally is reading incorrectly. Once paid I told him we would delivery same day with no extra fees due to the run out which normally would be a leak test fee and potentially an off route fee. He paid a couple hours later and we have a delivery out for him to be completed today. HIS problem has been resolved so this complaint being presented is premature at best.  

  Business Response

  Date: 11/09/2023

  This statement is so entirely factually incorrect that this space does not have enough room for me to reply. Please feel free to contact me via the same avenue you have before.

  Customer Answer

  Date: 11/08/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: I called a week prior to make a payment to prevent running out of propane. I was advised that I had 59% and didn’t need to make a payment at that time in order to schedule a delivery. I then paid other obligations I had early with the intention to pay rymes propane and oil on Friday 11/10. I explained that had the equipment not malfunctioned that this never would had been an issue. ***** the manager agreed the equipment was faulty and in order to resolve my issue to find out what’s wrong with my tank I would have to pay from them to run a diagnostic that rymes is responsible for. If I did not agree to pay that I would go without heat until I was able to. I had to call my mother to borrow money to pay them so my “premature problem” was resolved. Rymes was well aware of my situation and in fact had a truck in the neighborhood but once my payment was made which took about 15 attempts to complete were they able to put a ticket in for a delivery to come at 430 in the afternoon costing me 2 transactions at work totaling 600 dollars. When I called in and rymes realized there was an issue with their equipment the correct course of action is to send someone to the residence. 1) for safety because their product is gas and malfunctioning. 2) insurance if the equipment is malfunctioning and cost personal or property damage due to the malfunction. Rymes propane and heating oil should be held responsible and recover any and all restitutions caused by the incident. Not look for excuses for poor customer service. I would like all of the calls reviewed by **** *** and contacted only by **** *** moving forward because this matter stems from another incident that took place back in February of 2023. ****** a senior SCSR is also involve and makes me feel extremely uncomfortable. I am contacting the better business bureau because Rymes Propane and heating oil will answer to both incidents and will will listen to all recording together. [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: 20******
  
  
  
  I do not accept the business's response as a resolution to my complaint because: Rymes has now had $3300 of our money that they are not entitled to for five weeks, and are telling us that it will take another 4-6 weeks to refund our money.  They told me that my credit card would be refunded immediately, and never followed up when the processing of the refund was not done. They also admitted that they had our check and should have processed it well in advance of the time the credit card was processed.  We would like our money back immediately, another 4-6 weeks is unacceptable.   
  
  Sincerely,
  
  
  
  **** ********

  Business Response

  Date: 11/07/2023

  ****** put
  in request for refund on 10/24- response from refund team- Unable to refund to
  card it had expired so check will be cut on 10/31 and will take 4-6 weeks to
  deliver  since coming from ****** Associates.
  
  Looks like
  they had double paid once with credit card on 9/26  since set up on
  autopay  and then they had mailed in a check which we received on 9/20.

  Business Response

  Date: 11/09/2023

  The
  original request was issued 10/24/2023 assign to credit card refund and
  reassign back to refunds because check would be needed
  Refund was
  sent to mgt for approval based on amount and then cut and mailed following week
  , this was handled and turned around quickly from the time refund request was
  submitted
  The
  check#461490 has not been returned nor cashed and mailed 11/02/2023 and should
  be arriving to customer soon.

• Initial Complaint

  Date:10/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message saying i had 2 deliveries on 9/5/2023 of 59.3 gallons of propane then again on 9/11/2023 of 67.9 gallons of propane… received a paper statement for 9/5/2023 on 9/15/2023 worh zero balance as i had a credit of $250 on my account… never received an invoice for either fill… i have called 2 months straight to get this resolved and spoke with carrie initially started an “investigation” and many others now only to now get nohwere and no one to call me back and they refuse to take the bill of $350 off my bill… my tank only hold 96 gallons this is impossible to have this much delivered in 6 days. No one in my building received any propane deliveries but me since then. I cannot get a fuel delivery or now turn my heat on because of this error because i will run out of propane and I REFUSE to pay this error amount.

  Business Response

  Date: 10/23/2023

  Response from the head of our customer service department I received today is below,

   

  Looks like
  customer called a few times looking for a resolution with the most recent one
  being 10/13. Lindsey took the call and since the customer had called a few
  times transferred the call to me.  Jennifer was very understanding and
  looking for a resolution as to why she was charged 2 deliveries on 9/5 59.3
   gls  $238.90  and 9/11 67.9gls $271.57 . Tank is only a
  120.  Cargas was down and she told me to review and just get back to her
  by Monday or Tuesday at the latest since near end of day.
  
  After
  reviewing acct  tank is monitored which showed the 9/11 delivery being the
  correct one which was also confirmed by tech on 10/13  went to verify if
  tank was full as well as that of Jennifer’s neighbor. Both  120 tanks were
  full.
  
  Robin
  contacted customer on  Tuesday, 10/17  per my request since on
  vacation to let her know we found the error and put in a request to have the
  9/5 delivery credited from her account and billed to the neighbor. 
  
  The rebill
  still needs to be completed and I will make sure it is done today.