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Business Profile

Towing Company

All-State Towing & Auto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Auto Mechanic has had our vehicle since the transmission died in in January of 2024. They held the vehicle for us until we could afford the parts for the transmission in April of 2024. They gave us an estimated due date for May 3rd. Upon calling, they pushed the date back to May 10th. We called on May 10th to ask for an update and they threatened to keep it even longer if we continued to ask for updates.

    Customer Answer

    Date: 05/15/2024

    We received increased hostility in response to our complaint. We have no issue paying for our repairs. Storage fees however were never discussed with us

     

    Customer Answer

    Date: 05/15/2024

    We received increased hostility from the mechanic after submitting this complaint.

    Business Response

    Date: 05/28/2024

    I towed This van back to my shop and Did not here from the owner in 4 Months. I had to call the dealership Where she bought the Van to get her information. After getting her information. I called her In this time frame I could have filed for abandonment title and owned the van. Prior to meeting Virginia.
    She was down on her luck and I told her. I will work with her. She borrowed money from her dad for the cost of the transmission. I told her im going to need a little time. As I was leaving town the following week, she said she understood. A week later, my phone ring at 7am Ask.
    And if her Van was done I told her no.
    I will call her as soon as done.
    She didn't like that answer. A day later, the Van transmission was installed. Unfortunately, she decided to go the Better Business Bureau. Then file a complaint on me. When all I did in this situation, he's trying to help her. So as it stands right now. ******** did get her van  back. She gave me money down and i'm doing weekly payments with her and her husband. They said they were sorry. They jumped the gun because they're upset. Hopefully we can resolve this matter And move on. Thank you!

All-State Towing & Auto is NOT a BBB Accredited Business.

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