We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Ford of Claremont

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Three of my four window controls are broken, once the first one broke(just from using it normally) the others followed, I cant use two of the switches at all. They refuse to cover it under my warranty. I did nothing to cause this unless simply using it to put the window up and down counts. I take care of my cars I dont abuse them and this is ridiculous.

    Business Response

    Date: 07/02/2025

    The warranty claim we submitted in the customer's behalf for this repair was denied by ****************** directly as not being a covered repair, the decision was not made by Ford of Claremont. This complaint should actually be to ******************, the manufacturer.

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/1/2024 my 2024 F-150 XLT 3.5L EcoBoost was towed to Ford of Claremont due to it breaking down and Ford of Claremont being the closest dealership within 50 miles. They assessed my truck and found that there was a ***************** Bulletin for the turbo/intake on the 3.5L EcoBoost. Ford of Claremont refused to provide me with a loaner vehicle stating that they did not have inventory. I explained that my truck broke down 3.5 hours from my house and I need a vehicle to get home, conduct my daily functions, including going to and from work, as well as caring for my 2.5 year old child. ***** in the ****************** refused to provide me with a loaner vehicle. I explained that I'm aware that any vehicle on their lot can be put into loaner status and he stated that wasn't true. I also explained that **** has the ability to provide a rental car through Enterprise car rental if they do not have inventory and he stated he'd never heard that before. This repair was covered under warranty, and I was entitled to a loaner, Ford of Claremont refused to provide one for me. My **** Customer Advocate called ********************** on 11/4 and directed them to provide me with a loaner, they refused. I picked up my vehicle on 11/15/2024 and attempted to drive it home on 11/16. I made it 35 miles and it broke down again, with the same issues that I had on 11/1. When I called Ford of Claremont on 11/16, the service department was closed and I spoke to someone in sales. He suggested that I drive the vehicle (that was broken down) to ******** **** in *******, and that was the only help he would offer. Ford of Claremont did not take care of me as a **** customer, they created substantial hardship and stress for refusing to provide me with a loaner or rental while they worked on my vehicle. I had to pay $300.00 to a friend to drive me back to ***** on 11/3, pick me up on 11/15 to get my vehicle in ** and then pick me up in ** again and bring me to ***** when it broke down on 11/16.

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/19/23 & 01/25/23
    Brought vehicle in for a recall and just so happened to have a Check Engine Light on and car was barely running. On 1/19, they found a misfire on Cylinder #4, so they replaced a spark plug and coil pack. We drove the car home, and the car set until the following Monday which was 1/23. On 1/23 my wife drove to work and Check Engine light came on again. Returned to Dealership and was advised that the other 3 cylinders now were misfiring, so they replaced the other 3 plugs and coil packs.
    Fast forward to late July of this year, the Check Engine light came on again. Since I am a former Mechanic, I decided to scan the Check Engine Light to see what it said this time. It was a #4 cylinder misfire again and barely running again. I did some research, and found a Technical Service Bulletin that covered the multiple engine misfire, and advised this could be caused by an engine defect which allowed coolant to get into the cylinders of the engine. The only repair is to replace the engine. I called Ford of Claremont to advise and they said it would be 3 months before they could look at my car. Since I could not wait that long, I called Faith Ford in Westminster VT, where we purchased the car. They said they could look at it within 2 months, so we set an appointment with them.
    We had the vehicle towed to Faith Ford, due to it not being operational. They advised after looking at the car that the engine needed to be replaced due to coolant intrusion, which was caused by a defect in the manufacturing of the engine block. They replaced the engine.
    After this I contacted Ford of Claremont to advise of everything and said I wanted them to reimburse me the $600.00 they charged me for the spark plugs and coil packs, as they were damaged by the engine defect. They tried to argue and said they would discuss with management and call me back.
    2 months later and no call was ever received.
    I called again today, and again they refused to address.

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car has been ROTTING on their lot for 10 months as it was “being worked” on. I have had my car back a total
    Of 16 DAYS on 10months to drive. They refuse to buy back my car, and refuse to put me in a diffuser car that is SAFE. I have notes and documents if someone can reach out I am happy to provide them. They are trying to charge me for $700 in brake work even though they haven’t moved my car and like instated it’s ROTTING.

  • Initial Complaint

    Date:11/14/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a service they didn't complete and refuse to refund. I paid 109 dollars to get my car computer updated and maps updated. They didn't do anything to the radio, it wasn't even reset cause my phone was still in the computer system. I ended up buying a usb stick off ebay and it worked first time. They told me they tried therefore I lose my money. I don't think it's fair for a dealership to charge for no services. I told them i would factory reset and have them do it, but they can't and told me to never come back.

Ford of Claremont is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.