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Business Profile

Consumer Finance Companies

NHCash.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 94 total complaints in the last 3 years.
  • 81 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted a drawdown request on 4/13/2025 and I still have not received the money. The lack of commutation is frustrating for loyal customers.

    Business Response

    Date: 07/30/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience.

    Customer Answer

    Date: 08/05/2025

     
    Complaint: 23626152

    I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] still have not received funds that were approved. 

    Sincerely,

    ******** *********

  • Initial Complaint

    Date:07/18/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    have a line of credit through NHCash.com. I have requested a drawdown on April 5th and to this day Friday July 18th I'm still waiting for my drawdown to be processed. I have called several times and get the same answer. Every time I get the same answer of "we processing a very high backlog and will get an email email when its done. When I requested to be contacted by a supervisor always the say thing of "not available can they call you back" and I'm still waiting for them to call. Ive had enough and I'm very frustrated that I've had to wait 105 days and counting. It's my right to ask for my money(max $300) per their rules eventhough I have more than enough to ask for what is available. I'VE HAD IT!! I NEED MY MONEY NOW!!

    Business Response

    Date: 07/30/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience

  • Initial Complaint

    Date:07/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June ************************************ loans account I have done this before and received a answer within a week it's not 6.5 weeks later and each time I call I get they are behind a supervisor will call me one time I was told by july 5th it changes each time .

    Business Response

    Date: 07/28/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check email inbox for updates in regard to this request.

  • Initial Complaint

    Date:07/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested a **** back in march and its still not processed. **************** just says they are behind , but 4 months waiting for someone to review a draw is excessive for even the biggest of companies. Prior draws have never been delayed! Customer is nice but they have no real answers or timelines.

    Business Response

    Date: 07/18/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check email inbox for updates in regard to this request.

  • Initial Complaint

    Date:07/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an open line of credit with NH cash. It is in good standing and I have monies available. I requested a funding on April 28, 2025 and still have not been funded. When I call they tell me they are behind and they cannot tell me when I will be funded. However, I am holding up my end of the bargain by making on time payments. I would like to be funded for my monies available and requested as agreed.

    Business Response

    Date: 07/18/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience.

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a drawdown on 4/21/25 and still have not received the money. I have called numerous times and they can never provide me with real information. I have requested for a supervisor to call me and that hasnt happened. It is now July and I have no update.

    Business Response

    Date: 07/15/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience.

    Customer Answer

    Date: 07/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:07/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested a drawdown of my account with NH Cash on March 6, 2025. It is now July 4, 2025 and I have yet to receive the drawdown. I have called several times to inquire about this and am told the same thing. They are backlogged. It shouldnt take 5 months for a drawdown.

    Business Response

    Date: 07/15/2025

     Our records indicate that the customer drawdown request was approved and processed. We advise customer to check email inbox for updates in regards to this request. If customer wishes to Pay off her account, she call call us at ************** to schedule a payoff with one of our account representative or self serve on online ********************************************** and click payoff.

  • Initial Complaint

    Date:07/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a draw down request on 5/1/2025 and as of today, 7/3/2025, it has still not been approved. I have called them twice and exchanged emails with them once. They said there is a delay in processing and they must go in order of receiving them. Either that is not true or, after reading the comments and responses on here, the company is lying in these responses because people who complained about making requests after 5/1/2025 have been approved and processed. Not sure why this is done manually but it can't be that hard to push a button to approve and process it.

    Business Response

    Date: 07/15/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check email inbox for updates in regards to this request.

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Drawdown request put in April now July and if they respond I am just told its being worked on. However I did apply for more funds and was approved for an increase during this time but again cannot access the money I was approved for because of a drawdown pending. They never have managers available which is highly unprofessional to just a generic response from a basic email.

    Business Response

    Date: 07/09/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check email inbox for updates in regard to this request.

  • Initial Complaint

    Date:06/28/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was offered a settlement from ****** and I accepted and made the settlement payment in full of $186.31 but they are sending me more emails saying I still owe money.

    Business Response

    Date: 07/01/2025

    Our records indicate this account was closed on 6/30/2025, customer has been informed directly. Please contact us at ************** if need any additional information 

    Customer Answer

    Date: 07/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***

NHCash.com is NOT a BBB Accredited Business.

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