Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Kinney's Towing & Transportation, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people have the joy of towing vehicles without any consideration. We went a Casino to relax and have fun but ended up as the worst night out. We parked in an area with cones but found a spot without one so we thought its okay to park there and decided to take the space. Theres to sign of No Parking or cones. Found out later that someone towed our car. I really dont mind paying the penalty but these company is a scammer! They are contracted to tow illegal parkers but they purposely put a warning cones so spaced apart without any No parking signs so they can victimize people. They dont even make the effort to page the owner of the vehicle. I think they need to be investigated.

    Business Response

    Date: 04/27/2024

    There are signs that say no parking or you will be towed at your expense, also we are not the ones who put down the cones ; that would be property management. When the property management wants a vehicle towed for illegal parking, trespass parking, etc. they contact us with the make, model, license plate number, etc. and we arrive to do our job. We arent our to ruin nights, or victimize people as you would put it but it is our job to tow these vehicles, and not a joy by any means as we get complaints such as this. Apologies for ruining your night out, we hope next time you will choose to park in a valid parking zone so it does not occur again. 

  • Initial Complaint

    Date:01/03/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son's vehicle was towed due to a severe accident and needed to be towed because of the damages on 11/23 on 11/16 I went to the tow yard and was allowed to retrieve the belongings in the car. However because of his injuries he could not remember what else was in the car. Today 12/26 I called the tow yard and spoke with a Kenny, related the info to him and he demanded I pay $`1,920.00 in order to collect his wallet containing his social security card and driver's license as well as some tools in the trunk

    Business Response

    Date: 01/25/2023

    Mr. ******,

    Upon reviewing the information and documents we have in regards to this accident there are a few things that are important within your claim. We did allow you into the vehicle more than 3 times prior to the last time in order to retrieve belongings that you/your son wanted. Upon the last request to retrieve his wallet you were told we would look for you as you had already been into the vehicle numerous times. When a vehicle does not have insurance on it we are entitled to only let you receive necessary items such as : wallets, purses, life essential clothing, mail, legal documents, child safety seats, eyeglasses or contact lenses, medicines, medical equipment, license plates, or house or place of business keys. Although the wallet is on the list of essentials, neither yourself, you wife, nor our staff was able to locate the wallet within the vehicle making it known that it was in fact not in the vehicle. After speaking with you about this we did decide we would allow you one more time to look through the vehicle for the wallet, upon not finding the wallet once again and a conversation with Kent(the owner) he allowed you to take the tools that you stated were your fathers as well as search the vehicle for the last time.

    Customer Answer

    Date: 01/26/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *********** ******

Kinney's Towing & Transportation, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.