Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** has not been on site weekly if at all, check was cut for 52K ahead of payment scheduled to get all materials on site to complete framing. Windows arrive today no doors or garage doors, back deck framers are missing materials to complete. ** has been behind months on months and now says out of funds and trying to get more money to complete things that have been paid for months ago. I have asked GC to purchase these items I am owed and he can walk away and I will finish on my own.

  

  Business Response

  Date: 12/18/2024

  Mr. ******* provided me with TWO checks totaling $102,000.00 to purchase materials and schedule trades to build him a 1000 square ft addition.  I've provided Mr. ******* with ALL receipts ( I may have missed a couple small ones ) for this job showing how all of the $102,000.00 was spent on his project.  When exhausted the $102k and asked Mr. ******* for additional funds to carry on and schedule the roofing/siding team Mr. ******* refused and demanding that I pay for that and that and said "he has spent enough so far".  I explained that my company does not fund, donate, gift company or personal money for customer projects and that I would need additional funds from him to continue at which point Mr. ******* chose to fire me from the project and part ways.  Every dollar Mr. ******* provided can be accounted for with proof of receipts.  He has them already with a clear breakdown of spend.  Building is expensive and sometimes frustrating when the money you spend does not go as far as you had hoped but I / Livewell owe the customer zero dollars or zero materials.  I encourage Mr. ******* to go through the receipts and expense report provided when requesting additional funds.  The project may have moved slower than hoped and for that you have my apologies but as far as money and materials, we are square.  You have the permit set of build plans to complete as you will.

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22524864
  
  I do not accept the business's response as a resolution to my complaint because: This individual provided me with "receipts" that by no nature are legitimate receipts by any means, certain items were suppose to be paid for with initial deposit as per the contract agreement. The contract also clearly states a payment plan which was not followed, when Livewell asked for more funds, it was explained that no more funds were to be given until contract agreements were met: ** finished framing complete with inspection. Livewell also left out how they did not pay the framers and that is why things moved slowly, Livewell was going to not pay the framing crew well over ********* ! I took it upon myself to pay this crew for the work they completed. The concrete was not poured correctly, was suppose to be 1 level absolutely no stairs for my elderly inlaws, now 6 steps with a turn from garage into house and 4 steps to get into house main door, cracks in foundation basement and front porch area. Multiple issue with materials not being on site for crews to work. I can and will provide written statements from framers, concrete workers and even the town inspector whom had to remind Livewell to properly do plans and submit them.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 03/24/2025

  Sir I have been dealing with family issues due to this contractor. I will find that contract and get it to you by the end of the week. I have not spoken with this individual since I started BBB, as per my legal team.

   

  Thank you

   

  **** P

  Customer Answer

  Date: 03/27/2025

  Contract stating payments and such. Most of all this worm was never completed, radiant heat etc.... I also have letters from framing crew about incorrect material on site, contractor not getting correct materials and not paying them as well.

   

   

  Thank you

   

  ******* J *******

  

  Business Response

  Date: 04/01/2025

  All subs had been paid by me, on time and upon request per their individual contracts. Once fired from the project, any work the subs had to complete and payments they were expecting were the responsibility of the property owner / customer.  We stand by our numbers.  Customer provided us with $105k and we provided proof of project spend of at least $102k.  My contract clearly states that we work until customer funds are depleted.  Once customer funds have been used up work stops until additional funds are requested.  Thank you

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 22524864
  
  I do not accept the business's response as a resolution to my complaint because: Contract clearly states what must be completed before more funds were allocated. I had to pay concrete directly as contractor, "couldn't make it" I had to pay for framing crew that was supposed to be paid by contractor. Once again I had to pay for replacement materials, site work not done correctly, materials not ordered, suns not set up etc....
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** was very good at telling you want you want to hear. After signing the contract, he took several weeks before he started work saying he had to wrap up another job. After he did finally start work, he showed up when he felt like it and never worked on Monday or a full day or week. On the days he did work, he wouldn't come in till 10:00 or 10:30 and be gone by 2:30 3:00 pm.He kept hiring people who had no idea what they were doing so work had to be restarted and at our expense. He said it was because of old walls, of which at least one was a wall he added so would like to know why a brand new wall looks horrible. Had to keep buying more and more paint for redo and painting is still not done. Another example is hiring someone to do our living room and they were seen sitting on the floor watching a ******* video on how to install the flooring.Only worked a few hours during the whole month of April even though he had said he'd work the week.May 1, ***** came in and took all his stuff out of the garage and inside the house. Suspected he was now in breach of contract.May 2 ***** came for final inspection on plumbing and electrical. Had a long talk and looked like things would get better. He told us he wouldn't be in the following week because he was wrapping up a job. Asked him to update us.May 13, sent ***** 2 text asking for update, no response.May 14, sent ***** an email for update in case he didn't get my text. Again no response. He still has all the finish work to do on the in law and the downstairs in the main house. He still owes the plumber and electrician for their work and tried to tell me I owed them. In the payment for $42,294, he said that was for extras like closet lights but technically not extra because we had told him from the start we wanted lights in the closets. Never asked for a signature on the extras. Also some of that was to install electrical for the hit tub which is not done because he hasn't paid the electrician.Then in 2/29/24, he asked if it would be possible to give him a check for $15000 to pay plumber and electrician. Obviously that didn't happen.As mentioned, no finish work is done. We do not have our 2 mini splits which he keeps saying is May 23 and doubt we'll get those just like being told over a month ago that our doors would be here. Still no doors. I have a video I took of the house with everything unfinished but would probably have to email that to you. All we want is for him to come finish the work in the contract and in a timely manner. This has gone on long enough.

  

  Business Response

  Date: 06/13/2024

  This complaint is unfortunate and absolutely FALSE.  I won't accuse the customer of lying like I was accused of but their facts are completely wrong and upside down.  I'll be happy to provide them all financial evidence showing where their money was spent and what they still owe the electrician and plumber.  I am not asking for any additional funds.  While this was a complex remodel and the relationship did become very strained this complaint is factually over reaching and over exaggerated.  *** financial accusations are absolutely FALSE and slanderous.  I'll chalk it up to the customer just not understanding ( ignoring ) the original contract.