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Business Profile

Payment Processing Services

E-card Transactions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 12, 2023 this company attempted to charge my credit card on behalf on a photography studio and mistyped the security code causing the transaction to be declined. Instead of reaching out to me they then ran the card again on December 23, 2023 and the charge was accepted because they entered the security code correctly. They then charged my card an additional $25 for having to process my payment twice even though the first time it was their mistake. I called this company twice and left messages for CEO ***** ******* and he never returned my card. It appears this is a normal business practice as I see other complaints here.

    Business Response

    Date: 01/19/2024

    In response to this complaint when I went back to see why this card was declined it was not because the security code was typed in wrong, the code was correct from the start. The reason the card was declined was due to NSF or Non Sufficient Funds available. We do not make changes to anyones card and nor do we have that ability,  so for this guy to make that up is a lie. His bank is the one that declined his original transaction for NSF, it was then collected at a later date when he had funds available. This policy is not our policy but the merchants policy who provided your photos. I attempted several times to call but the voicemail was full each time.  

    Business Response

    Date: 01/26/2024

    The Complaint can call me personally at ************ to get this resolved and get the 25 refunded.

    Customer Answer

    Date: 01/30/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ********

  • Initial Complaint

    Date:11/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 12, 2022 they charged my account for $***** and today again they are charging me $***** which I have not used my card to approve either of these!!!!
    I want the money returned to my account asap!!

    Business Response

    Date: 12/16/2022

    Business Response /* (1000, 5, 2022/11/13) */
    We have looked into our records and do not show a call or request that came into our office for any refunds. We always promptly address these request. Our customer may have not authorized a refund on the fee. Ms. ******** can call into our customer care group at ************ and ask for Steve

E-card Transactions is NOT a BBB Accredited Business.

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