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Business Profile

Used Car Dealers

Sonny Gerber Auto Sales
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Sonny Gerber Auto Sales's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ok! I know see why more than one person has warned others about REMOVEDgerber! About a few weeks ago I decided to my car into a car shop to get the power steering pump fixed. So the garage tells me a rack and pinion as well. Instead of a phone call they send me an email and the whole price total was not even on the email. I figure ok 2 things fixed shouldn’t be that bad! I get another email a day or so later and UNIQUE SHOP! tells me 4500! Mind you the car I had from REMOVEDwas 2006 Pontiac grand am! 250,000 miles. So I try to get the shop to drop that price they go from 4500 to 3100 but still it’s out of control! I know they were scamming me! So I told the REMOVEDacross the street who sold me the car what was going on!! And he agreed with me. He said the only thing that I could do was pay or get the spare key with my ID as long as I bring back the key. REMOVEDto mention I was in between living arrangements and I quite my job because I was getting harassed! So everything I had was in that car! So my mother’s boyfriend knows REMOVEDwho owns the auto shop! So I told them I will have my moms boyfriend call him to make arrangements. Because like I said my whole life was in that car! My lively hood! I would mostly stay in my car until I could level up in life! So here I am going about my life and 6 days later. I come out and my car was gone! So I calls REMOVEDand I called unique shop! And I was getting toyed with about we’re the car was. Unique auto the JUST LAUGHING ABOUT IT! SMH! I finally call up to police station and they tell me REMOVEDtowed it away. So I called them back and now they finally say oh yeah the car was reported STOLEN! Well you would think what I called me who is making payments on it to verify if it was stolen, but instead, they team up with unique across the street and I feel like I was being tag team and the worst part about all this is I said you know what I don’t care about the car I just wanna get my stuff out of it and you have to pay $350

      Business Response

      Date: 07/30/2024

      BBB

      Case # REMOVED

      REMOVED

       

      Dear BBB, This is in response to the above case. On December 13th 2023, REMOVEDpurchased a vehicle from us on an installment sales contract. Sometime in June of 2024, she took her car to a local area car repair shop by the name of Unique Auto Repair to have repairs done. On Thursday June 20th 2024, she came to our main business office and informed us that she had either "lost" or "misplaced" her keys to the car and asked to borrow our set from us. She left us a piece of ID and was supposed to go and get her car and bring the car and our set of keys right back to us so that we could help her get a set of new keys to her car. We learned the next day on June 21st 2024 after a call from Unique Auto Repair that REMOVEDapparently used our set of keys to drive off with her car from Unique Auto Repair without paying for what was supposed to have been a $3000 to $4,000 auto repair bill that she owed. She did not bring the car  nor our keys back and she has not paid Unique Auto Repair for the repairs that they made to her car. Unique Auto filed a report with the Omaha Police Department for the theft of "Unpaid Services". The detectives from OPD confiscated the keys to the car from Unique Auto that REMOVEDhad originally left with the car for repair. Because of the legalities of  her driving off without her paying Unique Auto, and the and the fear that the Omaha Police Department might be looking to impound the car over the situation, we decided that the contract was in jeopardy and had the car brought in for safe keeping on June 25th 2024. If she wants any possessions  we can arrange for one of the detectives that have been involved in this case from OPD to meet her here to retrieve them.

       

      Sincerely,

      REMOVED, Owner

      REMOVEDAuto Sales Inc.

      REMOVED

      Omaha, Ne 68131

       

       

       

       

       

       

    Sonny Gerber Auto Sales is BBB Accredited.

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