Complaints

This profile includes complaints for Jensen Tire & Auto's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jensen Tire & Auto

  10365 S 136th St Omaha, NE 68138-3954

  
• 

  Jensen Tire & Auto

  707 N 120th St Omaha, NE 68154-4212

  
• 

  Jensen Tire & Auto

  245 E Military Ave Fremont, NE 68025-5067

  
• 

  Jensen Tire & Auto

  2845 S 168th St Omaha, NE 68130-2210

  
• 

  Jensen Tire & Auto

  4805 S 97th St Omaha, NE 68127-2001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/19/25, JREMOVEDTire & Auto replaced the shocks and struts on my car. The parts they used created a much worse and extremely uncomfortable ride. They wound up re-installing my old shocks and struts, issued credit for the parts they installed, but would not credit the labor charges of $928.
  
  I was told to contact REMOVEDt about getting credit for the labor charges. I left 5 voicemail messages, but he didn't return any of my calls until I sought assistance at the corporate office.
  
  Mr. REMOVEDt informed me the parts installed on my Lexus were after-market ones that were much less expensive. He told me that JREMOVED's practice is to use cheaper parts so they can remain competitive. This is underhanded and deceptive. I had assumed factory-authorized parts would be used and didn't question the brand or the price. The service was done without my knowledge or permission to use cheaper parts. I should have been informed BEFOREHAND that they intended to use such parts; I would have refused the service and not have incurred any labor charges.
  
  JREMOVEDknew they installed inferior parts. They offered to install Lexus parts for another $770, which they said would make the car run like new. I did not have confidence in or trust JREMOVEDto do any additional work.
  
  On 6/16 I sent a letter to REMOVED, owner and president of JREMOVED, requesting credit for the labor charges, but he never responded. I resent being treated so rudely and the major distrust created by a company that I patronized with all of my cars for over thirty years.
  
  (I disputed the charge with the credit card company; they were unable to assist because the dispute didn't involve merchandise.)

  

  Business Response

  Date: 09/16/2025

  The customer originally brought the vehicle in to have a CV
  Axle replaced that we recommended from a previous visit. At this time, the
  customer brought up replacing the struts on the vehicle because of a harsh ride.
  The vehicle had over 100,000 miles on it, so it made sense to replace the
  struts. At no time did we guarantee that new struts would fix the
  vehicle. Jensen told the customer that KYB manufactured the original struts on
  his vehicle, this would restore the ride quality the closest to what the
  customer would be used too (should the customer choose to replace them). Jensen
  replaced the struts with no guarantee of fixing the problem, because the
  customer wanted them replaced.
  

  The customer called back stating that his wife was not happy
  with the ride. The customer refused to let Jensen test drive the vehicle. Jensen
  offered to re-install the vehicles’ old struts at no charge to him, in addition
  to doing another four-wheel alignment for free. The customer accepted this
  offer. Jensen credited back his money on the KYB Struts and shocks. Jensen
  offered to install the Original Equipment struts and only charge the customer
  the difference in part price and install them at no charge. The customer
  declined this offer.
  

  To be clear, Jensen never installed any inferior product on
  the vehicle. Jensen was not given a chance to test drive the vehicle to check for
  ride-harshness. Jensen re-installed the old parts in attempt to make the customer
  happy.
  

  Jensen performed the original work, at the customer’s
  request, with no guarantee of the ride quality improvement. Jensen wants to
  make this customer happy, but doing the work that he requested, and reimbursing
  him the additional requested amount, seems to be very unfair. This would
  result in the equivalent of repairing the customers’ vehicle twice for no
  charge.

  Customer Answer

  Date: 09/18/2025

   
  
  Complaint: REMOVED 
  
  
  
  I am rejecting this response because:

  There are many inaccuracies in Jensen's response:

  1) My vehicle did not have "over 100,000 miles" as Jensen claimed.  Their invoice states the mileage as 69,436 miles.  

  2) If Jensen had told me they could not guarantee an improvement in ride quality, I would not have had the work done.  They did not relay that information to me.

  3) I did not refuse to let Jensen test drive the vehicle; I needed it at the time they told me to drop off the car for the day.  Furthermore, it was a waste of time to have them test drive the vehicle for any type of comparison because they didn't know the ride quality before they replaced the parts.

  4) I was not aware that Jensen did another 4-wheel alignment for free, but this may have been necessary when they put my old parts back on.  However, I paid them over $1,500 for other work they had done.

  5) The ONLY offer I accepted was to put my old parts back on and get credit for the ones they charged me for.  I declined Jensen's later offer to install factory-authorized parts as noted in my complaint because I did not have confidence in them doing any further service work.

  6) Jensen did install lesser-quality parts because they were cheaper and did so, as they said, "to remain competitive".  The REMOVEDJensen mentioned makes many different struts of varying performance and price points, and the ones they used on my vehicle were cheaper and of lesser quality. 

  7) Lastly, Jensen's claim that refunding the labor charges would be "the equivalent of repairing the customer's vehicle twice for no charge" is not true, because if they had told me before they did the work that they were using cheaper parts I would have refused the service, would not have incurred $928 in labor charges, and would not be filing this complaint. 

  Sincerely,

  REMOVED

  

  Business Response

  Date: 09/23/2025

  Jensen Tire & Auto tried to contact the customer via phone call on 9/22/2025 to settle dispute. Awaiting a return call from the customer.

  Customer Answer

  Date: 09/23/2025

  I returned the call to REMOVED and left a message. I'm waiting for him to return my call.

  Customer Answer

  Date: 09/23/2025

   
  
  Complaint: REMOVED
   
  
  I am rejecting this response because:

   

  I returned the call to REMOVEDt at Jensen on 9/23 and left a voicemail...awaiting a reply.
  
  
  
  Sincerely,
  
  
  
  REMOVED

  Customer Answer

  Date: 09/24/2025

  I appreciate Jensen issuing a full refund to me, and I am closing my complaint against them. 

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Service" was today June 5, 2025: Two days previous (June 3) I scheduled a maintenance appointment for seatbelt and splashguard repairs for Toyota FJ Cruiser. In addition, I asked to check tire battery sensors and an oil change. Was told "no problem" and that I could have it back by 4 the day I drop off. Dropped off today at 9 am and was again told "no problem" to all the above. At 11:30 I was called and got the uncharge spiel (filters, driveshaft, alignment). I said I would accept the driveshaft charge but asked about the seatbelt/splashguard issues I had made the appointment for. I was told they could take care of the splashguard and were still assessing the seatbelt issue. Again, I was told by 4 no problem. I showed up at 4 and they have not touched the seatbelts or splashguard. I am given a $450 bill for oil change and the driveshaft "add ons". While I did agree to the add-on, it was not what I brought my car in for. At no point did anyone mention that they didn't touch the actual issues I scheduled needed work for until I came to pick up the car. MY COMPLAINT: to tell a customer who has specific requests/service needed that it will be "no problem" only to then upsell them on work they didn't ask and then not do the promised original work for is a full on swindle. Then to play dumb when I come to pick up my vehicle (after they've had it for SEVEN hours) is reprehensible. I was outraged and my outrage was treated like a temper tantrum. I would assume this is pattern of bait and switch that they can easily profit from but I feel it appropriate to file a complaint with BBB. Thank you for your time. NOTE: I don't have a receipt for the work I was charged because I wasn't given one.

  Customer Answer

  Date: 06/06/2025

  REMOVEDJensen District Manager REMOVED contacted me this morning (June 6) with a good faith offer of doing the initially requested repairs and obtaining parts at cost. Listened to my concerns and said he would be in contact with me once the parts come in. I very much appreciate his offer and more importantly his clear communication and willingness to empathize with my frustrations. I take him at his word and am happy to close this BBB request. Thank you for the platform to air my grievances.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took our 2013 Dodge Caravan in for an oil change on Tuesday, May 20 at 10am. At that time I was given an estimate sheet stating my van needed new back tires.
  Friday, May 23rd I went into the garage to leave in the van and there was a large oil spot on the floor. This vehicle has NEVER leaked fluids. My husband checked it and it was oil. We then took the van back to Jensen off 144th st where we were told that the oil pan was rusted and cracked. Somehow this wasn't noticed on Tuesday? We ended up having to pay $356 for a new oil pan and gasket. I am not happy. This problem should've been noticed at the time of service and now we've had to pay $356 out of pocket which shouldn't have happened. Our oil has been changed every 6 months/3K miles consistently with that same location yet this problem has never been noticed?? Someone needs to contact me immediately. We had to hurry and have this replaced and didn't have time to argue with the store because we need the vehicle.

  

  Business Response

  Date: 05/28/2025

  Jensen Tire & Auto has attempted to call the customer three times and left voicemails. Attached is a photo of the old oil pan. 

  

  Business Response

  Date: 05/28/2025

  REMOVED

  REMOVED, District Manager, will call you this afternoon by 4:45PM. Please feel free to call him tomorrow morning at REMOVED between 7:30-9:00AM, if you cannot discuss the issue this afternoon. We will not have a resolution without a conversation. 

  Customer Answer

  Date: 05/29/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On REMOVEDmy Jeep Patriot died at a stoplight near this location. Luckily after pushing it off the road, I was able to get it started and get it to a shop and man was bringing it here a mistake. This was around 2pm when I dropped my car off and explained the problem. I knew it was likely they wouldn’t fix it that day but I had to call them finally at 5:38pm because I had received no update or estimated timeframe on it. I got a call from Jensen on 02/23/2024 around 11am from someone stating that my issue was the crankshaft positioning sensor and I agreed to have them fix this. 4:08pm that same day Jensen calls and says my car is ready/fixed. I picked it up and went home. I noticed some lag on acceleration immediately but I kind of brushed it off until Monday morning when my vehicle stalled 4 times in traffic while at stoplights with my 3 year old son in the backseat. I went to work and planned to contact Jensen and drop it off later because it was having more issues now than before they fixed it and now it was making a strange noise. I dropped it off on Monday 02/26/2024 around 5pm and I called them at 5:46pm on Tuesday 02/27/2024 when I had still heard nothing. This time the guy on the phone said I must just have too much stuff on my keychain because his tech supposedly drove my car 10 miles with no issues trying to replicate the problem which is impossible because when I drove it to Jensen 02/26/2024, I stalled 16 times. Basically they asked to keep it overnight and continue to try and figure it out. By now I am panicking that my car is just trashed at this point so I let them keep it and try to figure it out just to hear from them Wednesday 02/28/2024 at 4:05pm stating they think they need to replace the crankshaft positioning sensor harness for $137 but they gotta order it, whatever. I decided this time to take it to another shop to find out that the part Jensen installed was not compatible.

  

  Business Response

  Date: 03/11/2024

  Issue is resolved after consulting the customer. Refund was issued because we installed a faulty sensor.

  Customer Answer

  Date: 03/12/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  REMOVED

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I took my car to the REMOVEDredrock location in April, I approved them to replace a few things on my car along with having my oil changed. I had asked for a list to be emailed to me of the things that needed to be replaced, they told me that I needed to replace my knock sensor catalytic converter along with my breaks, While after looking at the list I did approve them to replace the knock sensor catalytic converter along with one other thing. I was quoted 1,425 to have the work done. I did ask if that price included parts and the tech let me know that it did include the parts needed for my car. I told them at the time that I would call back to let them know if I wanted to continue with the work or if I did not want them to do the work. I did think about the price and the work for a day and a half before calling them back. I did not approve them to do my brakes as they are not bad at all. I approved them to replace the knock sensor along with the catalytic converter with knowing the price that I would be paying being 1,425. I also let them know that they did not have to rush on this as I was not in a hurry to have my car.
  
  
  At the beginning of may I got a call from REMOVED the tech working on my car letting me know that my car is done and that the price for everything is 1,9 and some change, when I told josh that was not what he quoted me, He told me that REMOVEDthe GM would call me back. Later that same day, REMOVEDcalled me and asked me what the problem was and I said to him " well REMOVEDwhen I was quoted 1,425 then being told that the repair is almost 2,000 I did not agree to that price I told REMOVEDI agreed to 1,425." REMOVEDwas quite for a bit then came to the phone and said the best he could do is 1,4556. I said okay. I did let REMOVEDknow that I would make a payment when I got paid that week. When I made the first payment, I had asked for a receipt showing what was still owed on my bill, the only email that I received from REMOVEDwas just stating the payment I made that day and nothing showing what I still owed and the email was not noted or looked professional at all, The email did not say anything to the fact that it was from REMOVEDtire and auto at all.
  
  I did ask if REMOVEDTire had payment plans as I felt bad for having my car sit there while I was making payments. REMOVEDtold me to apply for the REMOVED card, I did apply for the card. Little did I know that while after applying for the card 1 time, that REMOVEDTire would run my credit 6 more times without me knowing or agreeing to them doing that my credit took a very big hit with them doing that. When I found that out I sent a text message to the Redrock location requesting that I have the district manager call me and speak with me about this along with my experience at this location. I had not heard anything back from REMOVEDfor 2 day's so I went online and found out that the district manager's name is REMOVED. So, I went to the website for REMOVEDand stated that I would like to speak to REMOVEDabout this store.
  
  
  2 day's after I put that request in I got a call back from REMOVED, I started the conversation very light. I asked REMOVEDif he had spoken with the store and REMOVEDstated to me that he had spoken with the store and wanted to know what my problem is. while he was saying that he had a very condescending tone in his voice. I said to REMOVEDI had and still have a few problems, I said to REMOVEDI understand that my car has been there for a while and that I am a single parent and have been making payments on my bill with REMOVED, REMOVEDthen stated to me that he was not showing that I made any payment's on my car, I stated to REMOVEDthat I have made several payments on my car and that I would have my car fully paid off by July 1'st. The whole time I was trying to have a conversation with REMOVEDhe would cut me off with every other word that I was saying. I did state to REMOVEDthat REMOVEDthe GM of the store at my request would save my old part so that I could look at it and take it with me when I paid my car off. REMOVEDthen stated to me that I would not be allowed to have the old part of my car and while trying to get my words out I stated to REMOVEDthat I work of a company that is locally owned and ran, that if we have a customer say they want the old parts from what we work on we save them for the customer, REMOVEDtold me that my part was long gone and that he could give me the same part but from someone else's car. To that I stated to REMOVED, that REMOVEDlied me about that and that it is not good bossiness to say to a customer that they can have an old part then when the customer asks for the part they meaning REMOVEDand REMOVEDact like complete jerks to the paying customer. While on the phone with REMOVEDI had to state several times to him if he was going to let me finish talking or if he was going to continue to interrupt me the whole time, I then stated to REMOVEDthat if he was going to continue to do that, I would end the call. REMOVEDcontinued to interrupt me, So I interrupted REMOVEDand stated to him that I was going to be ending the call due to REMOVEDnot letting me speak or finish a sentence.
  
  
  On July 3rd I paid my car off, while looking at the bill I noticed that there were no notes of how the tech who worked on my car found the problem and then corrected the problem. When I confronted REMOVEDabout that he gave a dear in the head lights look. I then said to REMOVEDthat I work for a local company that when we hand a customer the bill we include notes for what the tech found and how the tech fixed the problem, I asked REMOVEDwhy they didn't do that and he then gave another look of a dear in head lights look at a female knows something about cars. It wasn't until later that day that I noticed that REMOVEDthe GM charged my card 566.19 instead of 556.19. The next day was July 4th and I went to try and get my car and noticed that all of my doors to my car were left unlocked and anyone could have gotten into my car and stolen personal items of mine. On July 5th I went back in to REMOVEDand said that I have been trying to get my car off of the property but I have not lights in my car. I stated that to REMOVEDand he said that he would put the jump pack on and then for the mess up that he made he handed me 10 dollar cash for the mess up that he made but did not admit to the mess up he made. REMOVEDhad the jump pack on my car for about 2 minutes and then told me to start the car, I stated to REMOVEDthat I had nothing in the car and it wouldn't start. REMOVEDthen stated that I would need a new battery, I stated to REMOVEDthat my battery was not an issue and I have never had an issue with my battery, REMOVEDthen stated while walking back into the store that my car had sat for 3 months and that's why I need a new battery. I then went to my home got my tool box took the battery off of my car myself and had it charged at my place of work and the battery only had 9 ampts to it. So I go back to the store at the end of my work day to put the battery on and still nothing, So I go into the store and spoke with a man that works at the store, this man did not give me his name or introduce himself to me at all, I asked how much a battery would be and he told me 160, then stated that it would be 190 after they installed the battery, I stated to this man that I did not need them to install the battery as they in the store clearly watched me take out my battery and put my battery back in my car. I said to this man that I just need the battery and nothing else. The man then stated that he had to order the battery and it wouldn't be in until July 6th around noonish, I asked this man along with another man that was in a red stripped shirt, glasses and black pants if I could just pay for the battery last night and they both looked at my stupidly again like the rest of them have and said that I would just pay tomorrow July 6th for the battery and that they would install for free.

  

  Business Response

  Date: 07/14/2023

  Here are the facts of the complaint issued by the customer:

  
  1. The customers’ vehicle was in REMOVEDTire & Auto’s care for three months.
  2. No credit card applications were done at any REMOVEDTire & Auto location. All applications were submitted by the customer online.
  3. All three managers at REMOVEDdid not recall if customer stated that she wanted her old parts back. Old parts are discarded after one or two weeks. If the new part has a core charge, then the part is sent to the manufacturer.
  4. The final bill was adjusted to the customers’ satisfaction.
  5. The vehicle needed a battery after it was sitting at our location for three months. During this time, REMOVEDhad to pay all of our part supplier bills prior to receiving payment from this customer.
  6. REMOVEDreplaced a main battery fuse at no charge, even though the fuse was most likely blown because the battery was jump started incorrectly. The customer refused to pay the necessary sales tax on the battery. The battery was discounted to allow the customer to pick up the vehicle.
  

  Customer Answer

  Date: 07/15/2023

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because: I have emails and phone recording of all of my conversations with the red rock location and can prove that everything is documented. 
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 4/7/23, after dropping off my vehicle to install 4 new tires I received a text from Jensen Tire REMOVED whomever serviced my car previously with tires put them on too tight and they had to break "2" lug nuts off to take the Tires off and they already did it so when I come in to pick up my car it will be a extra $REMOVED.
  So I called my previously servicer and they said I could bring the car to them and they'll fix it (if that was the case) but Jensen should of called you/me before making any repairs instead of must texting me after the fact. And they also agreed that 2 lug nuts and bolts was highway robbery but they like to blame a mechanic and then charge a astronomical rate I agree! This is $* parts (maybe $REMOVEDat a shop) and don't tell me it take 2 hours. My point of the complaint is nobody called me before repair was done. Just texted me after the fact. I can't authorize anything if you don't call me! Nor fix a problem. Who does that! Now I'm stuck with $REMOVEDbecause nobody called me.

  

  Business Response

  Date: 04/12/2023

  Customer was contacted via phone.Issue was settled with  the valued guest.

  Customer Answer

  Date: 04/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

  Jensen Tire has agreed to Reimburse my cc used. Review with location for further training if needed. Which satisfies my complaint. 
  
  
  
  Sincerely,
  
  
  
  Julie REMOVED