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Business Profile

Telecommunications

West Technology Group, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Phone call from ***** ********

    **** Bot "Greg ******" - Tells you how it's apparently calling from a charitable company, explains what it supposedly is and claims they are allegedly having what they call a "fundraiser drive" and are asking if they can count on the poor victims support. They then list amounts they will happily/specifically take and ask how much you want to "donate".

    Once the victim chooses the listed amounts, "Greg" will transfer the call to ****** Bot "Sarah" from the "billing department". It will of course then take your banking information over the phone and steal your money. Phone call will of course end shortly after the victim falls for the scam... Typical PAC Scam Robocall.

    Number is serviced by ********************* (West Technology Group LLC - Also allegedly "*******" although they claim to have separated since August 2022 providing no additional information). Unhelpful, treated me with respect which I appreciate however they are only claiming they've got in touch with the subscriber on their network and have only been allegedly told by the subscriber that my number has been put on their "Internal DNC (Do not call) List" - Zero evidence, and it shouldn't matter anyways - They should be permanently disabling the users account/associated number as it's a SCAM!!!!

    Has been reported to the FTC, *********

    Customer Answer

    Date: 05/18/2023

    ************** is the email account to get in touch with them, depending on how you've forwarded my complaint to the business - Just for reference incase this information was not already known.

  • Initial Complaint

    Date:04/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m getting constant robo calls multiple times a day. I’m sending a small sample of calls.

    Business Response

    Date: 04/04/2023

    These calls appear to come from *********. Intrado sold the ********* business in March 2022. This press release has the details of that sale: ********************************************************************************************************

    ********* is now owned by *** *** (***********************)

    Thank you

West Technology Group, LLC is NOT a BBB Accredited Business.

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