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Business Profile

Roof Replacement

Davis & Reed Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roof Replacement.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary:
    I am writing to file a formal complaint against Davis & Reed regarding severe issues and breaches of contract related to the construction of my home located in Dunlap, IA.

    Complaint Details:
    • Failure to Meet Contractual Timeline: When we signed the contract, Davis & Reed promised that our home would be completed in seven months. We broke ground around October 21, 2024, and as of today (July 15, 2025), the project is only about 60% complete. This significant delay, without proper communication or valid reasons, has caused great inconvenience and frustration.
    • Unpaid Subcontractors: We have learned that several subcontractors involved in the construction, including plumbing, HVAC, electrical, and trim work, have not been paid for their services. This is despite funds being taken out of our construction loan for their work. The lack of payment has directly impacted the progress of our home, leaving critical work incomplete.
    • Misappropriation of Loan Funds: We have an invoice for plumbing work that was charged to our construction loan but has not been paid to the plumber. The plumber has informed us that Davis & Reed does not have the funds to settle this balance. This mismanagement of funds is a serious breach of contract and trust.
    • Bankruptcy Filing: We have also learned that Davis & Reed is filing for bankruptcy. This adds to our concerns about the company's ability to complete our project and fulfill its contractual obligations. We feel that Davis & Reed’s financial instability makes it impossible for us to proceed with the contract, and we are left with an incomplete home and unpaid subcontractors.

  • Initial Complaint

    Date:07/14/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 20 24 started building a house with Davis And Reed homes. It has taken over 18 months to get close to completion with them pulling or draws when jobs have been complete to pay subcontractors. On Friday, July 11, we have been told that they permanently closed their doors. There was no notification and we are now starting to get lien put on our house for draws that were given by subcontractors because the companydid not pay them. Our job is not complete and so we are unable to move into our home or get a loan on the home they did not finish. We have attempted to contact them and have been advised by other people building their homes that the employees were told not to speak to any customersor tell them anything.

  • Initial Complaint

    Date:10/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roof leaks in garage
    Said coming out never did

    Customer Answer

    Date: 10/18/2024

    Paid in full 12 k
    Davis & reed homes
    Roof leaks over garage, I took pics of dripping
    Will get more next rain
    The owner said he was coming never did!
    Lifetime warranty 
    **** ****** **********
    She is director Iowa
    ***** **********

    Business Response

    Date: 10/18/2024

    Multiple team members, superintendents and installers all stated there is no leak and the roof was properly installed. One of our superintendents witness the homeowner force water directly into his vents in order to force the matter to ensure water did in fact get into the house. We as a company took an additional step to seal all vents so that the homeowner would not continue this inappropriate behavior and create his own leak.  

  • Initial Complaint

    Date:09/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Davis and Reed homes to replace my roof back in Sept of 2023, giving them a down payment of $7,500.00.
    Since that time it seems I was put on ignore, no date on the install, months passed then with little word from them except for we are finishing other roofs and then will get to yours.
    Finally July 2024 rolls around and we end up cancelling the contract. I had run into financial problems and the site they use wouldn’t finance me the rest of the cost. We agreed on a refund of my initial down payment of $7,500.00 and was initially promised the first part of Aug 2024, then it became end of Aug, now we are at mid Sept and still no refund..
    Please assist me.

    Thank you.

    ******* *******

    Customer Answer

    Date: 09/21/2024

    I have spoken to the company and we have come to an equitable solution.  The complaint can be closed.  

Davis & Reed Homes is NOT a BBB Accredited Business.

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