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Business Profile

Property Management

PURE Operating, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into Fremont Commons August of 2022 and moved out July 2024. Upon moving out, I was charged $500; $215 for cleaning and $285 for painting. After reaching out to the leasing office via phone on 7/30/2024 I was assured I would receive my deposit back. Following that phone conversation, I reached out to management on 8/2/2024, 8/13/2024, 9/12/2024, 9/25/2024, and 9/26/2024 and each time I was given a different date my refunded was cut or refunded to me. I reached out again on 9/30/2024 and was now told I will not be receiving any refund.

    It is Nebraska state law that landlords are responsible for repainting if the lease is longer than a year unless there was malicious damage. I have video and photo evidence of the state of the apartment upon moving in and moving out. I left the space spotless and there was nothing wrong with the walls.

    The leasing office now is refusing to give me the contact for someone higher up I can speak to about this issue.

    Business Response

    Date: 10/07/2024

    This complaint brought by this past tenant is warranted for PURE Property Management of Nebraska based out of Fremont, NE. PURE Operating, LLC has never managed the Fremont Commons complex. I also personally spoke with ******* on the telephone & explained the situation as she has been trying to reach this company without any resolution. I also provided her with a telephone number to call them at regarding information I had for this company given that our names are extremely close in similarity. Furthermore, upon doing all of this ******* also gave us a 5-star review on Google as you can see it below from our Google account. If you have any other concerns please contact me at the office at ***** ********.

     


    ******** ************
    2 reviews • 0 photos



    starstarstarstarstar 1 week ago New
    Accidentally left a voicemail for **** thinking this was a different Pure Property management. Even though he knew based off my voicemail he did not manage the apartments I was at, he still promptly gave me a call back and even tried to help me with some of my problems from the other management company. I know who I will be going to next time I’m in the market for a lease!

     

    Best Regards,

    **** ******

  • Initial Complaint

    Date:03/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live next door to **** ********* ****** Winstar property and this includes sharing a split lawn. I also am a paid employee of the owner for I complete lawn maintenance at **** ********* Winstar property. I have made approximately 20-30 complains to Winstar Management company over the past 15 months and the owner about tenants allowing their dogs to defecate on my **** ********* lawn and the **** ********* lawn I maintain. I’ve also made requests to the dog owners to no avail; I have run out of solution. Winstar is a property management company and they choose to or are unable to manage their tenants as dog feces is littered on my lawn daily. This is not only gross and damages my lawn but I also consider this a health issue. I’m making this complaint because all other efforts have gone unanswered, disrespected and/or ignored.
    Emily ******* ************

  • Initial Complaint

    Date:12/14/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a single family house ************ that has been managed by Wistar Property Management. For the last one year it has been been absolute mess dealing with them and very poor experience leading me to terminate the agreement with them. First, when the last tenant vacated the property, they failed to do exit walkthrough. The tenant had caused several damages and they failed to recover the damages from the tenant. I got those repairs done on my expense and got a new tenant after couple of months during summer. They submitted invoice which had incorrect numbers. They made mortgage payment to wrong company as well. They would not return my phone calls or emails. Took at least 4-6 follow ups emails/phone calls before getting any kind of response whihc then led to another accounting issues. After several months of follow up got the numbers clarified and agreed up. Even though there has been positive balance for the last 3 months, company failed to correct the statement and release any payment. Finally I gave them notice to terminate and they came up with offboarding agreement stating they will be keeping $**** in reserve which was just out of blue. They have not been releasing the balance to me stating they need to hold and will transfer to the new management company, Now they are saying they need to keep it for several months for any late submission of bills. THey keep coming up with terms on the fly just to drag their feet on releasing the funds on top of incorrect accounting which is very concerning.

    I want them to fix the account and release the surplus funds at once.

    Business Response

    Date: 01/25/2023

    Business Response /* (1000, 5, 2022/12/15) */
    We have sent the owner a list of the open payables. At this point, we still don't have enough funds to pay off the existing amount that he owes. We have asked him to let us know which of the open invoices he feels are not correct so that we can resolve the issue. We have already had a 1 hour meeting with the owner over a video call as well as many email messages after that date. We would like specific details on which invoice is not correct that is still not paid. We thought we had come to a resolution during the 1 hour meeting we had, but it turns out we have not.


    Consumer Response /* (3000, 7, 2022/12/15) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    This is same generic wistar has provided. During the call we clearly went over total income and expenses that included the outstanding invoices wistar is referring to and I showed there is substantial amount due to me. I need wistar to send me complete statement showing tenant deposit, rental income since July minus the expenses including the outstanding expenses they keep repeating before we can talk any further.


    Business Response /* (4000, 11, 2023/01/06) */
    Hi, in an effort of compromise, we are crediting your account for any of the ramining open payables of $****** for the dishwaser repair for service issue ****** as well as the final month of management fees that totaled ******.


    Consumer Response /* (4200, 13, 2023/01/06) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    This is still way off from what they owe me. I need to see final statement showing total income + security deposit - expenses. Why is Wistar not releasing the statement?

PURE Operating, LLC is NOT a BBB Accredited Business.

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