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Business Profile

Plumber

Plumbrite, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2.82

Average of 11 Customer Reviews

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Review Details

  • Kim P

    Date: 08/08/2023

    This was the most horrible experience! We paid after hours to come after 530p on Thursday night. Logan does not know what he's doing. He said he'd take care of us and we didn't hear back from him Friday, Saturday or Sunday. On Monday we received a text that they would arrive at the home between 8a - 9a. They didn't come so we called and they told us Logan would be calling to give us our options. I called the office to complain and she apologized and said she would call me back within 10 minutes. A few hours later she called and said they would get us taken care of. Logan called and gave us a 4000 quote - over twice what it cost to have the same job done last year. it was a difficult job and it was above Logan's skill level and he just didn't want to do the job. Aksarben is coming out today, thank God - 6 days with no hot water. Thank you, Plumbrite and Logan, for leaving us high and dry! Logan told us we are customers he looks forward to helping and he would put a gold star by our name for being so nice. Maybe we were too nice! Skip over this one and call the next company, folks! You will thank me!

    Plumbrite, LLC

    Date: 04/10/2024

    We are very sorry for the lack of top tier customer service that we strive for. Our goal is that we are continuously improving and hope you may give us another chance in the future. Thank you for your review and allowing us the privilege of knowing what we can work on.

Plumbrite, LLC is NOT a BBB Accredited Business.

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