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          Proxibid, Inc. has 1 locations, listed below.

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            Business ProfileforProxibid, Inc.

            Online Auctions
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 19 Customer Reviews

            Customer Complaints

            19 complaints closed in last 3 years

            9 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/6/2004

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            This company gives auction companies the ability to broadcast their sales over the Internet in real-time to their customers who cannot attend the auction, and to reach new customers worldwide. This web-based application allows bidders to participate as if they were attending the auction in person.

            Business Details

            BBB File Opened:
            11/11/2004
            Years in Business:
            22
            Business Started:
            1/1/2002
            Business Incorporated:
            7/25/2001
            Accredited Since:
            12/6/2004
            Type of Entity:
            Corporation
            Business Management
            • Mr. Ryan Downs, President/CEO
            • Ms. Amanda Black, Head of Customer Experience
            • Mr. Thomas McSweeney, Vice President
            Contact Information

            Principal

            • Ms. Amanda Black, Head of Customer Experience

            Customer Contact

            • Ms. Amanda Black, Head of Customer Experience
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/16/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            Proxibid hosted an online auction I was participating in, I was bidding on over 100 lots I planned to win no matter the cost. As the auction was about to start closing lots at the agreed upon time, they added 24 hours to the auction and claimed technical issues. I let them know they owe me $40,000 in compensation for financial injury through promissory estoppel resulting from their breach of contract, the claim to have acted within the terms and conditions which is laughable at best. They are frauds and they injured me financially and refuse to acknowledge their fraudulent activities
            Read More

            Customer Reviews

            19 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Patrick H

            02/12/2024

            Proxibid response time is extremely poor. Auction instructions tell me to contact Proxibid as soon as possible following end of auction to make arrangements for payment. I did this but did not hear anything back from Proxibid for over 24 hours (late at night) and telling me that I would have my credit card debited if not paid by the Wednesday following the auction. I ended up sending an email to Proxibid letting them know that I was picking up item from auctioneer and would be paying him on Thursday. Never received a response regarding this. Then they charged my account and after contacting them again, they now tell me that I have to talk to the auctioneer, which I did. I finally had to contact my credit card company to dispute the charges. What a hassle. -Pat H****

            Proxibid, Inc. Response

            02/13/2024

            Dear Patrick H****, We’re sorry to hear your experience in completing your transaction was less than ideal. Please understand that automatic payments are set up by the auctioneer for their sale directly. It is the auctioneer’s responsibility to stop an automatic payment from occurring by marking an invoice as paid prior to automatic payment being taken. Our response to your first email communication to us following the sale outlined this and directed you to contact the seller. In addition, the auctioneer must initiate a refund request should one be needed, as was the case. We are unable to complete a refund request without the auctioneer’s involvement. This was covered in our most recent response to you. As an online marketplace, we can facilitate transactions between buyers and sellers, but are unable to directly modify a transaction, such as initiating a refund, without explicit directive from the seller. If you have any questions regarding your account or payments, please contact our support team at [email protected] or (877) 505-7770. Sincerely, Customer Experience Management Team

            Local BBB

            BBB of Midwest Plains

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