Reviews

Review Details

• Review fromDina T

  Date: 01/02/2025

  1 star
  Ordered 12-14-24, free shipping, paid 5$ extra for ground advantage to receive it before the end of the year. I paid and then was informed that my delivery window is 1-2 to 1-7. Customer service on Facebook wanted to argue with me, I simply wanted my 5$ refunded since id be waiting 1 month to receive a “Christmas gift”. Never will order from here again, wish I could give no stars.

• Review fromVanessa B

  Date: 06/27/2024

  5 stars
  These air fresheners are a game-changer! The quality is unmatched, and the scents stick around longer than any others I've tried. Highly recommend giving them a try, they've won me over as a customer.

• Review fromMonica B

  Date: 06/27/2024

  5 stars
  Just received my order and I am very pleased with the quality and scent. Items were sent within 3 days of placing order, will definitely order some more. Makes great gifts!

• Review fromJennifer D

  Date: 06/03/2024

  1 star
  Terrible product. Image was discolored and blurry. Customer care was unwilling to do anything about it other than offer a discount on a future purchase. Scent was so strong it was noxious. Originally purchased for a gift but was unable to give it due to horrible smell and bad quality image. Reviews on website on show positive. It appears that any negative review is not posted. Buyer beware!

• Review fromkathryn v

  Date: 05/16/2024

  5 stars
  I was very pleased with my order, quality and turn around time. I was unsure what to expect but was pleasantly surprised! It was such a unique gift to give and my friend was so shocked and thrilled with it! Will definitely be using them again in the future.

  Instafreshener

  Date: 05/20/2024

  Dear Kathryn,
  
  Thank you so much for sharing your wonderful review! We are thrilled to hear that you were pleased with your order, the quality, and the turnaround time. It means a lot to us that you chose our product as a unique gift, and we’re delighted that your friend was shocked and thrilled with it.
  
  Your kind words and support truly make a difference to our small business. We look forward to serving you again in the future!
  
  Best regards,
  Instafreshener

• Review fromBrandy E

  Date: 05/10/2024

  5 stars
  A fresh breath of air, literally. We have ordered from Instafresher three times now and so incredibly excited about their unique product. Their dedication to quality and customization is unbeatable! From family portraits to company logos, they can turn any image into a unique air freshener that reflects your individuality.
  Their products are not only great for personal use but also make excellent promotional items for businesses. Imagine your brand's logo or message hanging in your customers' cars, spreading your scent and leaving a lasting impression.
  Looking forward to ordering again!

  Instafreshener

  Date: 05/20/2024

  Dear Brandy,
  
  Thank you so much for your wonderful review and for sharing your positive experience with Instafresher! We are thrilled to hear that you enjoyed our unique air fresheners and appreciated the quality and customization we offer. It's customers like you who inspire us to keep innovating and providing the best products possible.
  
  We are especially pleased that you find our air fresheners perfect for both personal use and as promotional items. Knowing that our products can help businesses like yours leave a lasting impression brings us great joy.
  
  Your support means the world to our small business, and we look forward to serving you again soon. If you have any special requests or need further customization, please don't hesitate to reach out.
  
  Warm regards,
  
  The Instafresher Team

• Review fromKrista R

  Date: 05/09/2024

  5 stars
  Instafreshener went above and beyond for me and my order. First I uploaded the wrong image, the fixed it. Then I realized once it had shipped, it went to my old address because of me and they shipped me out the next day a new order the correct address. It is amazing quality with customer service like no other. Companies like this are hard to find these days.

  Instafreshener

  Date: 05/20/2024

  Dear Krista,
  
  Thank you so much for your thoughtful review! We are thrilled to hear that you had a positive experience with Instafreshener. It was our pleasure to assist you in fixing the image issue and ensuring your order reached the correct address. Your kind words about our customer service mean the world to us, and we truly appreciate your support of our small business.
  
  Best regards,
  The Instafreshener Team

• Review fromMelissa C

  Date: 02/13/2024

  1 star
  This company is misleading with its priority mail. Do not pay the extra amount! They can’t even make the product in 3 days! So that shouldn’t be an option at all. I requested to be refunded for the extra I paid to receive it in 3 days and was met with a bunch of excuses. Terrible business practice

  Instafreshener

  Date: 05/20/2024

  Dear Melissa,
  
  Thank you for your feedback. We sincerely apologize for any confusion and inconvenience you may have experienced. I'd like to clarify a few points regarding our process and address your concerns directly.
  
  1. **Estimated Time Frame**: At checkout, we provide an estimated time frame that includes both the production and shipping times. This ensures that our customers have a clear understanding of when to expect their orders.
  
  2. **Order Cancellation**: According to our records, your order was cancelled on the same day it was placed. If this cancellation was not requested by you or if there has been any misunderstanding, please let us know so we can investigate further.
  
  3. **Refund for Priority Mail**: We aim to be fair and transparent with our shipping charges. If you purchased Priority Mail- it was shipped priority, but did still have to go through production since it is a custom product.
  
  Our goal is to ensure every customer is satisfied with our service. We take your feedback seriously and are continually working to improve our processes.
  
  Sincerely,
  Instafreshener Team

• Review fromCourtney B

  Date: 01/09/2024

  1 star
  I placed an order on 12.3.23 and received a estimated delivery window of 12/21 - 12/29. Instead of taking the free shipping option, i selected to pay for Ground Advantage hoping they would arrive in time for Christmas gifts. I have still not received my order and it is now 1/9. Order shows shipped as of 1/4 but no updated since then and the item still shows at the original send location. I have spoken to multiple customer service reps via email and they have all made excuses. Never once have they offered to refund the shipping that i paid for and never once said we are sorry your holiday gifts did not arrive.
  
  I can't even speak to the quality. The fact that they took on to many orders to not fulfill in time for the holidays, they should have stopped selling or put a note on their website, not available for Christmas delivery. Additionally, if your delivery estimate ends on the 29th, the item should be there relatively close to that date not still waiting 12 days later.
  
  Save your money and order from a small business Etsy show not a business that got to go on a TV show to advertise.
  

  Instafreshener

  Date: 05/20/2024

  Dear Courtney,
  
  Thank you for your review and for sharing your concerns. We deeply apologize for the inconvenience and frustration you have experienced with your order.
  
  We understand that the delay in your shipment, especially given the time-sensitive nature of holiday gifts, is extremely disappointing. Your feedback is invaluable to us, and we are taking it very seriously.
  
  During the holiday season, we faced unexpected challenges with both our shipping partners and customer service response times, on top of already high volume racing the clock in production. Unfortunately, this resulted in delays and insufficient communication regarding your order. We are sincerely sorry for not meeting your expectations and for the lack of timely updates and apologies from our customer service team.
  
  To address your concerns:
  
  1. **Improved Customer Service**: We have taken significant steps to improve our customer service processes, including better training for our representatives and more robust communication protocols. We aim to ensure that such issues do not occur in the future.
  
  2. **Shipping and Delivery Updates**: We have also enhanced our shipping processes to provide more accurate delivery estimates and updates. We understand how crucial it is for your order to arrive on time, and we are committed to improving our reliability.
  
  Once again, we apologize for the delay and the inconvenience it caused, especially during the holiday season. We appreciate your patience and understanding as we work to resolve these issues.
  
  We value your business and hope to have the opportunity to serve you better in the future.
  
  Thank you for your feedback and for giving us the chance to improve.
  
  Sincerely,
  
  Instafreshener Team

• Review fromAry H

  Date: 01/06/2024

  1 star
  It’s been such a regretful experience. I’ve never left a bad review for a business but I’m so frustrated.
  
  Was stuck between purchasing from this business or a different one that offered a comparable product. I chose this one because it said if I paid extra for shipping it would be here by Christmas. Immediately after ordering my expected delivery date changed to Jan 2nd-10th. I messaged right away confused and was met with a rude response of “it’s not guaranteed and we don’t offer refunds.” Which seems like a scam to me. I understand it was the holidays, and I’m an empathetic person. But for the date to IMMEDIATELY change after ordering is ridiculous. I reached out additionally and was told someone would reach out to me. It’s been a few days and nothing. I just want to get my product so I can stop concerning myself with this. Also to add, I’ve had a similar issue as others have stated where they said my order is custom and “in production” as the reasoning for not giving a refund, yet I haven’t received any sort of notification saying it is finished like the website stated it would be sending so that just doesn’t add up to me. Again, this all seems like a scam for money. They take in all these orders knowing they can only produce so much - I’m never ordering from this company again.

  Instafreshener

  Date: 05/30/2024

  Dear Ary,
  We sincerely apologize for the frustrating experience you had with our company. Your feedback is invaluable, and we understand your disappointment, especially given the holiday timing.
  
  To address your concerns, we had previously worked with vendors for drop shipping, which unfortunately led to some overselling issues out of our control. We realize how this impacted your experience and others, and we're truly sorry for any inconvenience it caused.
  
  Since then, we have made significant changes to our business operations. One of the major improvements is that we have ended our drop shipping contracts to ensure we can focus entirely on our customers and better manage our inventory and delivery times.
  
  We appreciate your understanding and patience as we strive to improve our services. We are committed to ensuring that such issues do not occur in the future.
  Thank you for your feedback and for giving us the opportunity to improve.
  
  Sincerely,
  The Instafreshener Team