Reviews
This profile includes reviews for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 238 Customer Reviews
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Review fromSky T
Date: 08/01/2025
1 starReceived a virtual gift card when we left our home state to move to Nebraska. The gift card never had an expiration date. We finally decided to order some meat a year later to celebrate a new job. Had some trouble with the gift card saying the balance was “00.00”. There should have been $50.00 on the gift card. I called customer service. They were of no help. They told us they could give us no information on the gift card since it was not purchased by us. They said we would need the person that bought the gift card to call them. Mind you, this was a former boss that no longer worked at the place himself. They were able to tell us the gift card was used a week after the purchase date and that’s it. We told them this would have been fraudulent because we hadn’t even moved to the area yet. We forfeited the “gift” card because it seemed like more of a hassle for them to try and fix the issue than to just take our loss.
Omaha Steaks
Date: 08/06/2025
Thank you for your feedback. We sincerely apologize for the experience you've encountered. Gift cards do not expire; you could have potentially received a promotional certificate that can expire. I would be happy to give you a discount on your order and have sent you an email so we can further assist you. We look forward to hearing from you. Thank you.Review fromRon B
Date: 07/24/2025
1 starVery expensive and could not eat 3 of the 4 steaks in the gift box. Full of gristle. These were the worst steaks I ever tried to eat. Wasn't the cooking technique, used their instructions and look good off the grill. Nice and pink inside and nice char on the outside. I will never buy or send these to anyone I like ever. I wish I could attach a picture to show all the waste.Omaha Steaks
Date: 07/28/2025
Thank you for your feedback. We are disappointed to hear about your experience, this is not aligned with the quality we strive to provide for our customers. Please contact us at custserv@omahasteaks and we would be happy to assist you in honoring our 100% Satisfaction Guarantee. Thank you and we look forward to hearing from you.Review fromMark G
Date: 07/22/2025
1 starOmaha Steaks show people that unprofessionalism is at it's peak. I used them for a friend's Christmas gift, and I was permanently placed on your Messenger list. After requesting it removed, I was promised it would be removed "in 24 hours". Weeks later, I still get Messages twice a day like clockwork! Sarcastic to say the least.Omaha Steaks
Date: 07/28/2025
Thank you for your feedback. We apologize you are receiving unwanted advertisements. Our records indicate you were removed from email marketing as requested on 12/20/24, and we have not sent any marketing emails since that date. Our records further indicate you are opted in to our SMS marketing list, which you can opt out of by replying STOP. We have unsubscribed you effective immediately, and you will not receive any further messages. Thank you.Review fromSusan S
Date: 07/09/2025
1 starWhen Omaha Steaks first started, I thought they were great. In the past few years, however, I have noticed the quality of their meat, including steaks, is worse than what you can buy in the supermarket. In fact, some of their freebies actually looked a funny color and were discarded. Finally, once you have ordered you are forever on their text advertising list. I have replied STOP many times, yet I still get them. I even tried chatting with someone named ******* at Omaha Steaks today about all these text adverts I keep getting. My request was simple, make them stop. *******, however, couldn't understand this simple request, so I asked for a supervisor. ******* informed there were none. Maybe that's their problem, a lack of employees?Omaha Steaks
Date: 07/15/2025
Thank you for your feedback. We are disappointed to hear you have not been satisfied with our products. Having been in business for over 100 years, we work hard to deliver an exceptional experience to our customers. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Regarding SMS messages, we apologize you are receiving unwanted messages. You are able to opt out anytime by texting STOP. Our records indicate the first request we received was on 7/9/25, you were removed immediately and we have not sent any further communications via text. Please contact us at ************************ if you need further assistance. Thank you.Review fromRobert R
Date: 06/30/2025
1 starMy first order arrived on time with no issues. Unfortunately I found the quality of the meat to be lacking. The tenderloin steaks and the apple tartlets were the only items worth eating. The hot dogs had pieces of bone, tasted like bad chicken meat and the color varied making me really wonder what was in them. The steak bites were tough. The hamburger was of poor quality, high in fat and also contained ground bits of bone. The chicken breasts were no better than grocery store variety as were the pork chops. I don’t mind paying for quality meat but that’s simply not what I received. Caveat Emptor!!Omaha Steaks
Date: 07/02/2025
Thank you for your feedback. We are disappointed to hear you were not satisfied with your purchase. At Omaha Steaks, we work hard to deliver an excellent experience for our customers, and we stand by our 100% Guarantee. We would be happy to honor this for you. Please contact us ************************ so we can further assist you. Thank you.Review fromBarbara T
Date: 06/22/2025
1 starPlaced an order for the steak, chicken,burger etc pak It was a special they offerred with 8 free smash burgers.What I got was ALL burgers!!
When I called they said that's what I ordered! I did not....
Now trying to find my order on their site ..not available.
I know what I ordered...will not order again!!!Omaha Steaks
Date: 06/27/2025
Thank you for your feedback, and we appreciate your business. We sincerely apologize for any misunderstanding regarding this offer. We did ship the items ordered which is a great variety of our burgers, as indicated in your email confirmation. As a courtesy, have refunded 50% of your purchase back to your credit card for the misunderstanding. Please contact ************************ if you need any further assistance. Thank you.Review fromEllen D
Date: 06/13/2025
1 starOrder a package for my Dad for Father’s Day on June 7th. Z4012563QZXW. I got a tracking number and was told it would be delivered on Wednesday 11th and low and behold the order was sent back to the company. No call to me or my Dad, both numbers provided. I called on Thursday and spoke to Tamika who told me “well it was ups who sent it back not us” I said we’ll find that’s how you do business sent my money back. She literally began interrupting me saying “I was coming in hot” whatever that means. I have NOT received a refund even though I was told it’s been processed. I want my money backOmaha Steaks
Date: 06/17/2025
Thank you for your feedback. We sincerely apologize for the experience you encountered. Unfortunately, we were provided an incomplete address for delivery which caused the package to be returned. This address was missing a unit number, and unfortunately the carrier is not able to call customers. Your purchase was refunded in full on June 12th, it usually takes 5-7 business days for the credit to appear on your account. You will want to check with your bank regarding your refund. If you need further assistance, please contact us at [email protected]. Thank you.Review fromKeith B
Date: 06/05/2025
1 starI bought these steaks, etc a few years ago and couldn't believe how small each steak was. I'm 240 lbs and had to eat 2 steaks/meal so the price just doubled. The taste of the steaks and burgers were ok after I used garlic and onion powder on each. My problem is I was going to buy the fathers day special for $99 with free shipping and added to my cart. When I went to purchase suddenly the price was $119 unless I added extra items. DISGUSTING!!!! I Deleted my order and will never buy anything again!!!! Everyone BEWARE of this company.Omaha Steaks
Date: 06/12/2025
Thank you for your feedback. We apologize for the experience you encountered and any misunderstanding regarding this offer. If you can please reach out to us at [email protected], we would appreciate the opportunity to assist you further. Thank you.Review fromJessica S
Date: 05/13/2025
2 starsI was gifted 2 $25 gift cards. Ive ordered from them before and was very disappointed. Meat was these ridiculously small grey frozen steaks. The chicken was rubbery and why I would have thought theor hot dogs would be better then the dollar store brand. I dont know because they were NOT. But since I had the gift cards I said okay. Maybe I'll order sides or deserts .
There is a $69 minimum purchase requirement. So I added and added stuff. I have a picky household. I litterly had $59.95 in my cart. With rax would be over their minimum but nope. And their. Cheapest thing is $6. When I contacted customer service i was meet with a rude lady. When I stated my situation lady basically said not her problem and I could add $5.99 which was Cheapest thing they sold. I stated
Well first off your breaks are ridiculously over priced for the small frozen things we receive. Your chicken comes out rubbery. And don't get me started on you gross hotdogs. I said I was only trying to use these gift cards my job gave me and if you cant budge on $.05 then I'd rather throw them away then purchase stuff that im going to be disappointed in any way. Have a good day is what she said. Then disconnected call. Maybe i deserved that for calling them out on their quality of product but again im left with disappointment with this companyOmaha Steaks
Date: 05/14/2025
Thank you for your feedback. At Omaha Steaks, for over 100 years we've worked hard to deliver a great experience for our customers. We are disappointed you have not been satisfied with our products, and we do stand by our 100% Satisfaction Guarantee. We have a variety of sizes for our steaks to allow customers a choice depending on their needs. We also have many new products, including our amazing Smash Burgers that go from freezer to grill to bun in five minutes. As a one time courtesy, we would be happy to waive the minimum purchase requirement so you can give us another chance; however, there will be a shipping charge to place your order. Please contact us at [email protected] for further assistance. Thank you.Review fromBRIAN A
Date: 04/08/2025
1 starI ordered last week and was provided a tracking number. When I go to UPS.com to track my order, it still states that only the label has been created. I paid extra to have it guaranteed delivery. I Keep emailing them to ask where exactly is my package??? I'm still awaiting package. I have even requested a discount or refund for extra delivery fees. So, where is the food? This company is bogus.Omaha Steaks
Date: 04/10/2025
Thank you for your feedback. We apologize for any misunderstanding regarding your delivery. Our records indicate your package shipped on 4/7/25, and delivered as scheduled on 4/9/25. As stated in your shipping notification, once your package ships it is on a freezer truck until it reaches the local carrier the day prior to delivery; you will then see updated tracking information. We appreciate your business and hope you enjoy our amazing products. We look forward to serving you again soon.
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