Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023 I gave a deposit of $525.00 to **** ******** of Handyman Connection of West Omaha to remodel my bathroom. He said he was having a problem getting his electronic payment system to work and therefore I could just give him my card number and he would run it for me. I had met him and trusted him so I gave him my card information, which he may still have? I delayed the work start date for a couple of months due to work travel. In April I tried to contact **** via his Handyman Connection phone number. When I eventually reached him he told me not to call that number as his Franchise with Handyman had not worked out and he left because of some "differences" he had with them. He then went on to say "I was going to call you tomorrow" - after 3 months of total silence? He gave me this number, ************ and said I could contact him via that number. I texted him at that number in June 14, 2023 to determine a start date for the work, again on August 1, 2023 requesting a refund and again on August 28, 2023 requesting a refund. I have not heard a word from him and unfortunatley don't expect to. I hope the BBB can do something to help other from being scammed by **** ********.

  Customer Answer

  Date: 09/28/2023

  Receipt added

• Initial Complaint

  Date:02/10/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have given a deposit of $******* to Reid of Handyman Connection of West Omaha to remodel our bathroom with a walk in Onyx Shower system. No work has been done to date. I would call to get updates and would not receive calls back. When I received an email stating work would be on hold indefinitely. I called and talked to Reid and was told that email should not have been sent. I waited until after Christmas hoping things would change but I was still not receiving any answers or updates. I requested a refund on January 12th and as of today February 10th I have not received the refund.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company Mar 2022 to frame and drywall the basement of my rental. The owner came out, gave a rough estimate. A week or two later I received an estimate/contract with a request for a down payment before work could be scheduled. I signed the contract and paid a deposit of $******* (received April 22). Work never took place after being told work would start in June. I was told in at least 5 instances work would start or a contractor would show up to measure or deliver materials. This never happened. I began to have a hard time getting someone to answer my calls and had to e-mail the office manager Dawn **********************************************************************************. When I was given a September start date I was later told they would have to increase the price and no one would come out unless a new contract was signed. I requested (via e-mail as advised by Dawn) a refund of my deposit along with reimbursement of the time I took off from work to be available. The total refund requested is $*******, A week after I sent the e-mail I called the office and "surprise" Reid answers the phone. I told him I'd sent an e-mail requesting a refund and reimbursement and he said I'd have a check that same week. This was Oct 5. I followed up the next week and was told it was mailed out and that if I didn't receive a check by the following Wednesday he'd personally deliver it. I called Thursday and he said if it's not there by Friday (Oct 21) he'd deliver it Monday. I called Friday to let him know it didn't arrive and he said he was out of town but would be back Sunday and deliver it Monday. This morning (Oct 24) I received an e-mail from Reid stating his plane would arrive at 4:30 and he would "swing down after that." I have yet to receive a call, email, text message or check. I've been dealing with them since March! This company has failed to properly communicate, failed to complete the job as contracted and failed to return funds.