Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a autocal tuner with dsp5 switch and tune. I followed the instructions to download onto machine then went and applied tune to my truck. It didn't work. I went to a mechanic that does this stuff regularly and he checked it over to make sure all was wired properly and made sure tune was installed correctly and it still did not work. I contacted customer support to be informed they don't work on weekends what is the pint when I work min to Friday 8 to 8 only time I can do stuff is weekends.i would like at least the money back for the dsp5 5 tune not looking for everything back just the tune that doesn't work

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package of tunes from this company. After loading the tunes onto my truck, they did not work correctly. The tunes I purchased were a shift on the fly option, which I never received fully. I only received individual tunes, which was not the purchase agreement. Of these original tunes. None of them worked correctly on my truck. They informed me that I needed a different programmer and told me that for an additional fee which also did not work I called today and as soon as I said my name, they hung the phone up and will not answer any more calls I would like to press legal charges if needed but would really just like my $1500 returned and I will be happy to send them their product back.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a truck and transmission tune with dsp5 switch. Installed the tune and felt no noticeable difference. Was asked to check the dsp5 switch and only the 4 position was working. Now as Wednesday the truck is running very bad and blowing Black smoke. Can't drive. Would like a refund and a return to stock tune. This is my work truck and will have to rent a truck until this is resolved.

  Business Response

  Date: 05/22/2023

  According to our internal ticketing system the client has reached out to receive a return to stock file which we provided on May 08 2022 however there was no mention of a refund request only an internal note of the client filling a BBB ticket and wanting the file to return to stock which we provided on said date.  If the client wants a refund we are happy to provide a refund once the client has returned the physical product and we have had an opportunity to inventory/review the product and issue a refund.  For all Returns we require an order number(s) on the packaging to cross reference product to order for refund.

  Return Address: Same Day Tuning, **** * *** *** ***** **** ***** ** *****

  Return Product(s): (Qty 1) ******* 2011-2016 DSP5 Switch, (Qty 1) ******* License, (Qty 1) ******* *******

   

  Thanks and sorry for any misunderstanding as our clients always come first and fore most. 

   

   

  Customer Answer

  Date: 05/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the hard hardware worked fine.  The lisnce was already supposed to be refunded to me which I have not received.  The truck had a check engin light on now cause by the tuning. I would like a refund for the transmission, truck tune and licensing. I an very unsatisfied with the tune and service help. I will be taking to the dealership to diagnose what damage the tuning caused to the truck. 
  
  
  
  Sincerely,
  
  
  
  Brian *******

  Business Response

  Date: 05/23/2023

  The business is happy to refund the customer $****** for the DSP5 Tune + Transmission Tune however since the customer has opted to keep all physical parts we won't refund for the physical product until they are returned. 

  For the ******* ******* VIN License will we not be refunding and here is our reasoning why we won't be doing so.  The ******* ******* device is non-functioning device without an ******* ******* VIN License associated to it and as previously stated the customer is opting to keep the physical ******* ******* device which means the client has to retain ownership of an ******* ******* VIN License otherwise there is zero value in retaining the ******* ******* unless the customer is planning some unscrupulous activities of defrauding the retailer. 

  If the customer is unhappy with said services the customer has the option to unlink the ******* ******* from our business which will disable the ability of the customer to run the DSP5 Tune + Transmission Tune and allows the ******* ******* to be associated with another business.  Please note before completing the ******* Unlink the customer should be sure to have the end user's stock file loaded on the vehicle otherwise failing to do so will prevent end users from flashing their stock tune into the vehicle after the Unlink.  We will provide this ******* ******* Unlink service free of charge as long as the customer provides the ******* ********* Serial Number, Auth Code and License Number.  If the customer doesn't want engage on the service free of charge they can always work directly with ******* for resolve.