Business ProfileforAdvanced Dermatology of the Midlands, PC

On May 5, 2022, I went to see Dr. ******* of Advanced Dermatology *****************. Even though I had ******** and **********************, the front desk person insisted I had to make a copay of $** to see the doctor, which I did. I received notices that both companies had paid the bill in full, with the final payment being made by **** on June 24, 2022. I had called Advanced Dermatology billing office when I saw that **** had paid and asked about my refund. This was on June 27. Call #1: I was told that they had not actually received a payment yet from **** and that most of the time, patients received the Explanation of Benefits before they received their payment. She did say that upon receipt of the payment, a paper check for $** would be sent out. So I let it go for what I felt was a reasonable about of time. Call #2: On August 9, 2022 I called billing again and was told that I would receive a check in two weeks and if I didn't have it by then, to call back. Call #3: On 8/23/2022, I called again and was told told that the check had been made out and was dated August 9, but I would still have to wait another two weeks because they have a process which takes a month! I asked to speak with the Business Office and instead was given to the Billing Supervisor, I believe she said her name was Allie. She gave me the same line and when I insisted it did not take a month to mail a check out, that this was not right, that I shouldn't have had to pay a co-pay in the first place and it was now 3 months since doing so and 2 months since they had been paid in full, she said she would write a check the next day and if a dr came in she would have him sign it and mail it out. As of today, August 29, 2022, a week after that call, still no check. This is totally unacceptable business practices. I have reported them to **** and now am filing a complaint with you. This is not against Dr. ******* but unethical business practices of holding payments too long.