Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I retired and notified company in 2022. Company charged me yearly fee of *** to my auto pay checking for the year 2023. I contacted by phone many times and e mails . Company said they already debited money back in my bank . ***** ***** confirmed never received money and my account did not have refund sent back .I requested refund sent via check and company has been silent and not replying to my emails. I have been requesting this refund since 1/23/23 and have been getting the biggest run around and false promises. I have dates and names of all my communications as well as e mails sent to back up my complaint .. The worse part is i have been with this company ** years or almost ** years! The company has all my e mails .. Here are dates of my communications: 1/10/23: talked to Mayra ********* said will refund in 7 days. 2/1/23 talked to Mayra again said refund was not going through requested her to send check instead she said will do so. 3/7/23 e mail from company said already refunded money back to my account, ***** ***** did not receive any *** into my account. 3/31 /23called ****** *** again ,Sarah said will call me at 11 am on 3/31 /23 to let me know status 4/2/23 Sarah never called me back as promised I e mailed long letter to company again asking for refund by check. 4/6/23 no reply via e mail and obviously no check in the mail or *** put back into my checking account .
Business response
04/17/2023
We have no customer by that name. I am not sure why this person thinks they are our customer. Additionally, we have no customers in **********. We have no record of ever doing business with this person.Customer response
04/17/2023
They already refunded the money into my checking account the day after I filed complaint with Better Business Bureau. I will not "Accept" their response as they are ************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.