Business ProfileforPremier Countertops

We were interested in Quartz Counter tops after looking at samples could not find one asked if we could look at a slab size instead of a small sample. Sherry told us to go to ************. There a nice guy showed us a warehouse full of Quartz, Granite, Marble surfaces. We finally decided on Calacutta Noble Quartz. We were given a sample to take to Premiere. The next day we returned Sherry was on the phone as we were waiting the owner a female asked if we needed assistance we said we were waiting for Sherry. Sherry did not have a sample of the Calacatta Noble like the one we got from *** but said she could order it. We finalized the order signed 1/30/22 did not notice on invoice Calacatta Noble Nuvro on order.. Installation 1/22/22. Quartz installed looked something didn't look right not the same. We to *** told Calacatta Noble discontinued Calacatta Noble Nuvro replace. We to Premiere told not what we ordered. Sherry said I'll get owner she came out said Calacatta Noble was discontinued she told us. We never talked to owner as she insisted we did. Sherry said she told us was discontinued ******************* We would have selected another if we were told sample we brought from *** was discontinued after we saw several slabs of the NOBLE in-stock. ***************************************************** Do Not Do Business with this company

I am afraid there has been some misunderstanding by the ********. Chari did assist them originally. She did send them to *** (Universal Granite & Marble). I cannot say for certain what they were told at *** as I was not present. I did, however, verify that the color the ******** assumed they were getting was not available at the time they visited *** and that they were told by *** that the *************** was not available. The ******** returned to our showroom and I did assist them briefly as Chari was busy. Chari
became available, but I remained in the showroom. They explained they were interested in the ***************. Both Chari and I told the ******** that the color *************** was no longer available and that *************** ***** had replaced it. We did not have a sample of either. We had already pulled the sample of *************** and samples were not yet available of the *************** *****. Mrs. ****** did have a sample of the ***************, but I am not aware as to how she came by it. As I stated, I verified with *** that the ******** had looked at the *************** ***** and that this color was the only color that was available at the time. In fact, I called *** while the ******** were in our showroom. Chari provided the ******** with a quote in the *************** *****. They signed the quote and made a purchase to have their countertops replaced with the *************** *****. We not only reviewed this selection at the time of purchase, but also reviewed it when we went out to template their kitchen and again when drawings asking for them to approve the selections were sent to them. It was all approved and the countertops were fabricated and installed. Mr. ****** signed off on the acceptance of installation at the time of install. I realize the two stones have very similar names. In fact, the *************** ***** was the replacement for the ***************. I just do not know what more could have been done to indicate what color the ******** were purchasing. They were told the *************** was not available and signed off three different times in regard to the color that was being purchased and installed. I am sorry they feel they were provided with the incorrect color, but we made it very clear the color they were actually purchasing was the *************** *****. If we were at fault and did install the incorrect color, as verified by the customers acceptance at purchase etc, I would be happy to replace it. It would mean we were negligent and did not verify the color they had purchased or just plain installed the incorrect color. However, this was not the case. It was verified numerous times, as well as was stated from the beginning that the *************** was not available and that *************** ***** was the replacement for it.