Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with CCR to install an induction cooktop in June 2024.. This included wiring from the breaker box to the unit. CCR subcontracted with ******** ******** for the wiring. On the contract ******** ******** was charging $2300. On December 31 I received a text from ******** ******** for the remainder of their $1568.30 charge for installing the wiring. I told them to contact CCR.
  However, I was overcharged $831.70. The additional was not a management fee as CCR charged a separate management fee. I contacted CCR asking for the overpayment. No response. I’m requesting the $831.70 in over payment from CCR

  

  Business Response

  Date: 02/17/2025

  In response to the complaint placed by ***** *****, I have attached documentation indicating the agreed upon (with signatures) charges for ******** ********al to provide electrical services. Stated on the estimate and invoice from CCR, half of the balance was due prior to scheduling for electrical services. Once the electrical services were completed, I received an invoice via email in a different amount than what was previously agreed upon with the estimator provided by Advanced. ***** ***** claims to have received a text message from the office of ******** ********al for the remainder of the balance ($831.70). ***** was the recipient of this text message by mistake. When I contacted Advanced in regard to previously mentioned text message, they acknowledged their mistake informing me that the person responsible for the error is no longer employed with ******** ********al.  The invoice that was text messaged to ***** ***** is in fact inaccurate.  The invoice received by ***** indicates a total balance of $1,568.30 for services provided, when in fact it was $1,742.55 as shown on invoice #77889513 leaving a balance of $865.27. Invoice #77575395 shows a balance of $522.50 showing an error, the balance should be the same as invoice #77889513 of $865.27. ***** claims that CCR has over charged for the sub-contracting of ******** ********al for $831.70 based off of incorrect invoices. The total difference from the approved estimate and final charges after service completion is $557.45. General contractor in the state of Nebraska are allowed an upcharge percentage for subcontracted work. I would like to conclude my response to this complaint with informing ***** ***** of my willingness to negotiate a common ground. Also, I do not appreciate the slander from ***** on social media about CCR based on false actuations.

  Customer Answer

  Date: 02/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have presented an equitable solution to both parties, as **** says is he wants. When I have received a check for $653.28 I feel that will be fair for both parties.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 03/28/2025

  I stand behind my previous response, I will be in contact with ***** within 10 business working days from this message to resolve this matter.