Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was on 03/05/2025
  The amount of money that was paid was $622.96
  When on the phone with ***** ******** he led me to believe that the sell of my camper would be quick that usually from beginning to the sale is usually about three weeks, after initial payment. He assured me that they had an A plus the BBB which is why I felt what he was telling me to be true. I paid the money and nothing, I've received a few emails from them and then a call saying it didn't sell on the live auction which I was not informed that it would only be on a live auction for seven days. After the seven days were up they called back wanting more money to place on their selling platforms which I initially was told that would happen.
  This company has done absolutely nothing for me and I would like to be refunded.
  I've spoke to ***** and he said well sometimes it can take a little longer to sell which was not what was stated on the initially phone call when he was trying to get me to make the first payment.
  I looked up the add to try and find the ad myself, I never was able to find. The did send me a link that led me to the listing but for myself searching for it I could never find it.

  

  Business Response

  Date: 05/02/2025

  Thank you for your feedback, and I regret to hear
  that your experience with our service has not met your expectations. My name is
  **** *********, and I’m one of the managers here at Vehicle Selling Solutions.
  I’d like to personally address your concerns and clarify the steps that have
  been taken.
  You initially engaged our company to assist in selling your
  2022 Forest River Cherokee. The payment of $622.96 covered the setup and
  execution of a 7-day **** **** ****** ******* ******* and additional marketing
  services, including placement in our nationwide publication network until the
  vehicle is sold.
  It is important to clarify that while our representatives do
  their best to provide accurate timelines based on historical data, we are never
  able to guarantee the sale of a vehicle or how fast it will sell due to various
  factors outside of our control such as seasonality, market demand, location,
  condition, and pricing or other listings advertised by the customer.  We do apologize if the expectation
  communicated to you over the phone differed from that.
  Your live ebay auction ran from March 10 through March 17, 2025,
  and generated 14 watchers and 10 bidders, with a top bid of $9,100  ended below your
  set reserve of $27,999. After the live auction concluded, our team extended a
  complimentary 30-day fixed-price listing on eBay (at no additional charge),
  which ran from March 19 through April 18, 2025, in an effort to provide more
  exposure and better results.
  Additionally, we are still actively marketing your RV
  through our nationwide channels as part of the ongoing service commitment.
  We value you as a customer and would like the opportunity to
  speak directly to explore a resolution that is fair for both parties. Please
  feel free to call me at ************ or reply here with a convenient time for
  me to reach out.
  
  Sincerely,
  **** *********
  Manager, Vehicle Selling Solutions
  Phone: ************

  Customer Answer

  Date: 05/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Like I stated in the previous response what I was told on the phone is not what was actually done. I was never told that it would only be advertised for 7days until the 7days were up, nor was I told that you would want additional money to continue advertisement. Let's be honest I wouldn't have paid almost $700 for my Camper to be advertised for 7days, if it were clearly stated when speaking to *****.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 05/05/2025

  we would like to work toward a resolution regarding the services you received.
  Please feel free to contact me directly at ************, or reply to this message with a convenient time for me to reach you. We're committed to resolving this matter as quickly and fairly as possible.

• Initial Complaint

  Date:04/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FSBO was completely misleading. They were attentive and responsive while selling me the service, but once the live auction ended, they vanished. They never explained the different price tiers, provided no support after the auction, and haven’t communicated at all for over a month. No follow-up with highest bidders as promised. This service was a total waste of money and time. Extremely unprofessional — I would strongly advise everyone to stay away.

  

  Business Response

  Date: 04/29/2025

  Dear *** *****,
  We sincerely apologize that your experience with our service
  did not meet your expectations. Providing a positive and supportive customer
  experience is very important to us, and we regret that you felt otherwise.
  You initially reached out to our business seeking assistance
  in selling your 2008 Holiday Rambler Endeavor. After reviewing your needs, we
  recommended and you purchased our Unlimited Package this is our most comprehensive
  option, which includes multi-platform exposure and a "Good Until
  Sold" listing, including promotion on eBay.
  Throughout the listing and auction process, our team
  maintained consistent communication with you. Your eBay listing generated
  significant interest, receiving 44 watchers and 6 bidders, with the top bid
  reaching $40,099. However, as your confidential reserve price was set at
  $64,999, the vehicle did not sell during the auction. Following the auction, as
  part of our standard procedure, we began outreach to the highest bidders and
  promptly relisted the RV at a fixed price of $69,900 with a “Make Offer” option.
  Within 10 days of that relisting, you informed us via email
  that you had sold the RV through another channel. We were happy to hear you
  were able to sell the vehicle, although we acknowledge that your expectations
  of our service may not have been fully met.
  We respectfully disagree with your characterization of our
  service as misleading or unprofessional. Our team executed the marketing plan
  as agreed, and we were responsive and diligent throughout the process. The
  outcome of a sale is influenced by numerous market factors outside of our
  control, including pricing strategy, buyer demand, and timing.
  While we regret that your perception of our service is
  negative, we believe we fulfilled our obligations under the terms of your
  agreement. Nevertheless, we appreciate your feedback and take it seriously as
  we continuously strive to improve our customer experience.
  We do thank you for your business and wish you all the best
  in the future.
  Sincerely,
  *** ******
  Vehicle Selling Solutions 

  

  Business Response

  Date: 05/14/2025

  Thank you again for your time today. I’m glad we were able to reach a resolution on this matter. I truly appreciate your business, and we wish you all the best moving forward.

  Customer Answer

  Date: 05/22/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:03/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 26 2024 they called me or i clled them. I was told they were the most effective way to sell an RV on **** and across multiple other websites platforms. J***** ****n said it was a one time fee of $1000.00 He said could sell it easily as they had been in business for 10 years, it looked like a great rig; and a good price as I was willing to reduce the the price from 69 K to 62K ;and that they had a great track record. I heard nothing till early Jan 2025. When they called me again finally, but told me that for another $500.00 they could put it on an **** auction. I pointed out that the deal was that there was a one time fee of 1K. The salesman got very aggressive like a dog that wouldnt let go of a bone. Then he said that the extra $ was just a fee thay had to pay to **** and there was nothing in it for them. He was willing to drop it to $400 after hagging withme for 30 minutes ---I went with his offer as I really wanted to sell.That was January 10 2025... he said he would get back to me in 7 to 10 days. He never did so i called and spoke to Chris who informed that my RV was never entered into an auction. That they must have forgot. He promised me that they would get in to the next auction. I never heard back . That is when I searched the internet including the BBB and discover that a this was a scam by a number of responses . VSS hold up a good front of service and are always apologizing. Thay seem to have no respect for doing their work they have be paid for. VSS is a scam in my experience and I want my money back of course.

  

  Business Response

  Date: 03/26/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration you have experienced regarding the auction fees associated with the 2020 Thor Quantum RV.
  We understand your dissatisfaction, and in light of the situation, we are willing to refund the second auction fee of $400. However, we would like to clarify that the original charge will remain as we continue to actively advertise and market the 2020 Thor Quantum RV at the price you have specified. Our ongoing efforts are aimed at finding a suitable buyer for the vehicle.
  We appreciate your understanding in this matter. We are far from a scam; in fact, we pride ourselves on selling countless vehicles of all types and maintaining a strong reputation in our industry. Regrettably, we acknowledge that a mistake was made regarding your listing, and we take full responsibility for that error.
  If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to reach out directly to us.
  Thank you for your patience and understanding.

  ******* ******* * *******
  
  

   

   

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: These are absolutely lies, I was told on 12/3/2024 by ***** ********* that he would have my motorhome sold with-in the 7 days it would be listed on the live auction. He also told me that I will be so happy with his service, that I will be wanting to sell everything through him. He also told me he had 8 buyers wanting a 2019 Tiffin that's why I got talked into it. So, since he was a complete liar, then comes along **** ******** who is just as much of a liar. These guys just want the money, & once they have it you become a GHOST to them, not one time did anyone call to let us know if there was anyone interested or not interested, they will send an automated email just saying let us know if you need anything... Give me a BREAK, they have NO IDEA what good customer service is

  
  
  ?
  ?Reply
  ?Reply all
  ?Forward
  
  
  
  
  Sincerely,
  
  
  
  Robert Barrett

  

  Business Response

  Date: 03/12/2025

  Thank you for taking the time to share your concerns. We value your feedback and want to provide clarification regarding the services we provided.
  VSS is a marketing company specializing in online advertising campaigns for all types of vehicles, including RVs. Our process involves utilizing the description and details you provide to create an online ad campaign, which is then presented to you for approval before launching. This ensures that you have control over the ad content. Additionally, our Terms of Service are included in every document we send to ensure transparency throughout the process.
  We want to make it clear that while we cannot guarantee the exact timing or sale price of a vehicle—due to the many variables involved in the vehicle sales process—we do everything in our power to expedite the sale. Our main platforms, eBay and Facebook, have proven to be highly effective in achieving results. In fact, we have consistently maintained 100% positive feedback on eBay, and we have successfully sold countless RVs over the years. We are committed to providing the best service possible, and we continually learn and strive to improve our process to meet and exceed customer expectations.
  We understand that selling an RV can be a complex process, and we genuinely regret that you felt there was a lack of communication during your campaign. We make it a priority to keep clients updated throughout the process, and we regret that we did not meet your expectations in this regard. As shown in the attached communication records, we have kept you informed and are always open to discussing any concerns or potential remedies. We are more than willing to speak with you directly to address any remaining issues.
  We truly appreciate your feedback, as it helps us improve and better serve our clients. We invite you to contact us directly so we can work together to resolve this matter and move forward with the sale of your RV.
  Thank you for your understanding, and we look forward to hearing from you soon.
  Best regards,

  VSS Team

  

  Business Response

  Date: 03/17/2025

  Thank you for bringing this matter to our attention. We understand and regret that our client feels dissatisfied with the services we provided. We strive to be as transparent and communicative as possible with our clients, and we value their feedback to improve our processes.
  We would like to clarify a few points in response to our client's concerns.
  No Guarantee of Sale Timeframe or Price:
  At no point did we guarantee that the RV would be sold within a specific timeframe or for a specific price. The RV market is highly dynamic, influenced by several factors, including the condition of the vehicle, the price set by the seller, market demand, and more. We do our best to price vehicles competitively based on the current market and past sales data, but these factors are beyond our control. We do not guarantee a sale within a specific period, as we clearly communicated during our discussions with our client.
  
  
  Communication and Updates:
  We understand that communication is key to any successful transaction, and we regret that our client feels we did not meet expectations in this regard. Our team has made efforts to keep him informed throughout the process. To date, we have run four auctions for his RV and have just launched the fifth. Additionally, the RV has been actively advertised across multiple platforms, including our network of websites and social media. While we have communicated with our client via email regarding the progress of his listing, we acknowledge that more frequent check-ins could have been beneficial, and we will take that into account for future clients.
  
  
  Additional Payment:
  our client mentions an additional $372 payment made on December 16th. This payment was for enhanced services and increased visibility for his listing. We believe this was a necessary step to improve the chances of a successful sale, as we are committed to offering the best possible exposure for every vehicle listed. We did not promise that this would result in a sale within a specific time frame, but it was a part of our comprehensive advertising efforts.
  
  
  Our Commitment:
  We take pride in our reputation as a top-rated seller and have successfully sold countless RVs. We remain fully committed to working with our client to sell his RV and will continue to advertise it until we receive an acceptable offer.
  
  
  We recognize our client's frustration, especially when expectations are not met in the expected time frame. We do everything possible to meet our client’s expectations, but we cannot control the market forces that influence the sale of vehicles. The unfortunate thing in today’s age of instant information, when we sell a customer”s unit they are our best friend, couldn't have done it without us and tell everybody. On the flip side, if the unit doesn't move in the seller's expected timeframe, we are liars, cheats and a scam. It is very frustrating. We are doing everything we can to meet our client”s expectations. We sincerely hope that our client will reconsider his views based on the ongoing efforts we are making to secure a sale for his RV.
  We are always open to further communication and would appreciate the opportunity to discuss this matter directly with our client to resolve any outstanding concerns.
  Thank you for your attention to this matter.
  Best regards,
  VSS Team
  

  Customer Answer

  Date: 03/22/2025

  On Dec 3rd, we paid $520.00 to Ebay FSBO and was guaranteed by ***** ********* that he would get our RV sold with-in the 9 days when it goes live on their website. We were also told that someone one would check in with us every couple of days. We heard nothing from anyone, until **** ******** called us & feed us a bunch of **** that he would get our RV SOLD. He talked us into another $372.00 on Dec. 16th. He told both myself & my wife that they would have better customer service & they would have our Motorhome sold quickly because they had BUYERS lined up to buy it. Well, it's now March 8th & we have never heard from anyone about how the sale is going. ***** ********* & **** ******** don't care about you or your vehicle, once they get your money you are a GHOST. PEOPLE WHO READ THIS, DO NOT USE EBAY FSBO TOO SELL YOUR VEHICLE OR RV. THEY ARE A RIP-OFF

• Initial Complaint

  Date:03/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle selling solutions is a scam. I had a tractor posted on tractor house and **** **** contacted me saying he had two buyers ready to purchase my tractor for $2,000 more than my asking price. He guaranteed me my tractor would sell For more than my asking price of $65,500 on tractor house. The tractor never sold and apparently there was an offer at $55,000, twelve thousand less than he said he had offers for. I saw on the VSS website there was 90 day and 180 day memberships. When I asked about different levels of membership he said they all cost the same but he sold me the better one to sell the tractor quicker? How are all your memberships the same price? **** **** and vehicle selling solutions should be investigated by the federal trade commission. During this process I still get calls from other members from vehicle selling solutions to try to list my tractor. Please anyone and everyone stay away from these scammers. They do nothing but search the internet and contact sellers of products to try and scam them. I want a refund from vehicle selling solutions. The only time they have spent on my account is to lie to me.

  

  Business Response

  Date: 03/04/2025

  *** **********
  
  
  Thank you for reaching out on behalf of Vehicle Selling Solutions. I apologize for any negative experience you may have had thus far, and I appreciate the opportunity to address your concerns. Thank you for working with us and allowing us to resolve the issues.
  
  
  Sincerely,
  ****** *********
  Vehicle Selling Solutions

  Customer Answer

  Date: 03/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Vehicle selling solutions has honest and understanding partners and have refunded me my money. 
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:01/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Based on my experience with this company, the services promised and customer service provided it appears to be a scam. Whether it is deliberate or not I cannot know. I paid $944.32 to this company without anything to show for it. The individuals I worked with were very sales oriented, once they got my credit card number their efforts to provide the promised results disappeared. After over 4 months I contacted them on Jan, 16th for a partial refund and to resolve my complaint. I have been ignored.
  
  On August 30th, 2024 I received a call regarding my for sale vehicle on online classified ads. ****y told me that *** ******* **** **** ** **** ******** *** *** ****** ***** ** ** *** ** ******** *** **** ** **** **** ** ******* ** **** ** ** ******* *** **** ****** *** *** ****** ** *** ******* *** **** ****** *** ** ******** ******** ** *** ** ** ******** ** ***** **** *********** **** ** ********* *** *** ****** *** ****** ********* ** *** *** ******* ***** ***** * **** *** ******* ****** ***** *** *** *** **** *********** **** ** ********* *** ******* ****** ********* ** *** ******** **** ******* ******* *** ******** * *** ****** ******* ** **** *** ********* ** **** ****** **** ***** ** ****** *** *b** listing since the first week has expired without a buyer. Josh promised that he would find a buyer and communicate with me regarding offers, and buyers questions. on Sept, 11, 2024 I paid 424.32 to extend the E**y listing. He never did reach out. I reached out repeatedly over phone and email without a response until I asked to speak with management. J** finally called back with the same promises but once again they took the money and provided no evidence that they were trying to sell the vehicle and did not communicate with me.
  
  
  $520 paid on August 30, 2024, after speaking with ****y.
  $424.32 paid on September 11, 2024, after speaking with Jo***a
  
  Zero buyers
  Zero offers
  Zero buyer questions
  Zero evidence of services rendered beyond a link to an ***y listing:

  

  Business Response

  Date: 01/27/2025

  Thank you for your feedback. We apologize for any frustration you've experienced, and we take your concerns seriously.
  We want to clarify that, in addition to the services you initially purchased, we have provided four free auctions to help market your vehicle further. On January 24th, 2025, we left a message to discuss your concerns, but unfortunately, we did not receive a response.
  In terms of our efforts, we have gone above and beyond by promoting your vehicle across multiple social media platforms and ***y. However, we cannot control bidder conduct or interest, which is a key factor in the auction process.
  We sincerely regret that your experience did not meet your expectations, but we have completed the agreed-upon services and believe we have done our due diligence in advertising your vehicle.
  Please don’t hesitate to reach out if you'd like to discuss this matter further. We're here to assist you.

• Initial Complaint

  Date:05/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The very pushy sales rep I worked with set the listing price for my vehicle unrealistically high, and more importantly never forwarded offers to me like he was supposed to, and never followed up after the listing was over. I was contacted by VSS almost a month later, and they just made lame excuses for the lack of follow-up and not letting me know about the offers to buy my vehicle. I wasted $500 on services that were not provided.

  

  Business Response

  Date: 05/08/2024

  With regard to this trailer listing, we have received inquiries from a potential buyer who has shown interest. If your trailer has not yet been sold, we kindly request that you reach out to us directly to discuss the current status. Please ask for Rebekah, who will assist you in resolving any outstanding issues and ensuring a smooth transaction process.
  Your satisfaction and transparency throughout this process are of utmost importance to us, and we are committed to addressing any past discrepancies promptly.
  Looking forward to hearing from you soon.
  Warm regards,

  VSS

  Customer Answer

  Date: 05/09/2024

  Hello, 

  I resolved my issue with the business, how do I retract my complaint?

  Thank you,

  *****

• Initial Complaint

  Date:06/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS BUSINESS CLAIMS THEY HAVE BUYERS FOR ITEM BEING SOLD AND COLLECT FEE FOR SELLING YOUR CAR TRUCK WHATEVER IT MAY BE AND THEY DO NOT ITS A SCAM

  

  Business Response

  Date: 06/30/2023

  Dear **** ********
  We appreciate you bringing your concerns to our attention regarding your experience with Vehicle Selling Solutions, LLC. We understand that you are dissatisfied with the service we provided, and we apologize for any misunderstanding that may have occurred.
  Firstly, we would like to clarify that our company does not guarantee the sale of any item or provide a specific timeline for the sale. We facilitate the process of connecting potential buyers with sellers, based on their interests and preferences. While we strive to match sellers with interested buyers, we cannot control the final outcome of the transaction.
  It is possible that there may have been a miscommunication or misunderstanding regarding the number of interested buyers or the final sale price of your car or truck. Our system relies on historical data from previous sales to estimate the level of interest and potential sale prices. However, it is important to note that these estimations are based on market trends and buyer behavior, and we cannot predict the exact outcome of each individual transaction.  There were two bidders at your desired price point during a recent auction, we apologize for any inconvenience caused. We understand that this may have led to frustration and disappointment. We constantly strive to improve our services and provide clear communication to our customers to avoid any misunderstandings in the future.
  Please feel free to provide us with any additional details or concerns you may have, and we will do our best to address them. We value your feedback and take customer satisfaction seriously.
  Thank you for bringing this matter to our attention.

  ******* *******
  Customer Support MGR - Partner
  VSS FSBO Vehicles
  ************
  ***********************************

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call to assist with the sale of my ****** from Geoff at Vehicle Selling Solutions.
  He wanted $*** to take charge and I would be hearing from them. Money cleared 2/22/23 to a ******* group.
  I have not heard a single word from these folks. I believe that I have been scammed.

  Customer Answer

  Date: 02/27/2023

  Please disregard this complaint VSS has resolve the issue.

   

  Thanks you 

  

  Business Response

  Date: 02/27/2023

  Mr. ****** signed up with us on 02/21/2023 and we called and sent his Invoice showing paid via email, along with our processes for his records on the same date.  Unfortunetly, there was typographical error in the email address, which has since been corrected.  We have spoke with Mr. ****** and are waiting for more photos which he will be providing shortly.  He also informed us he will be contacting the BBB to remove this complate as there was just a miscommunication.  

  Thank youfor your assistance!

  Rebekah *******

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

  Customer Answer

  Date: 02/27/2023

  I am satisfied with the response from VSS.

• Initial Complaint

  Date:02/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mike **** contacted me from **** *** ****** **** ***** ** Vehicle Selling Solutions. I had a piece of equipment on **********. He told me he had a similar item that he just sold and two more customers ready to buy if I went with him to sell my equipment. Initially, he wanted to charge me $******* but was so sure it would sell that I would only pay $****** up front. He would cover the difference. I was in contact with him over a few weeks where he told me was working out a price and financing and had offers on the table. Then he started with family emergency excuses where he couldn't talk and to call him back later. I tried calling him back several times. He no longer took calls from me and never returned my phone calls. This appears to be a scam.

  

  Business Response

  Date: 02/15/2023

  Mr. ********, Thank you for the feedback. I'm sorry to hear of your disappointment with the service. Our goal is to utilize the best marketing strategy for your item and be transparent and efficient on how we are going to accomplish our goal, it does not sound like that happended here. Your account manager is actually leaving for his fathers funural today, however, you can always call customer service anytime, Mon - Fri 9:00 a.m. to 5:00 p.m. for all your account information. With that said, we cannot guarantee a timeframe in which we are going to get your item sold. All we can do is pick the best venues on which to advertise your property, and study timeframes in which it took to sell similar items. We are always working to make our process more efficient and feedback from customers is essential. Please give me a call to discuss further. Rebekah (Partner) **********

  Customer Answer

  Date: 02/20/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  Mike **** contacted me after the dispute was opened. He wanted one more week to get my machine sold. He said he would contact me today with an update. I did not receive a call. I would just like to have a refund.

  

  Business Response

  Date: 03/04/2023

  As previously stated, Mr. ******** can give me a call, I would be more than happy to discuss this matter in greater detail.

  Thank you,

  Rebekah *******

  **********

  Customer Answer

  Date: 03/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have already called repeatedly and have not received any resolution. Too much time has passed. I had to use other resources to sell this piece of equipment. This business overpromised what they could do for me with no results. 
  
  
  
  Sincerely,
  
  
  
  Jeff ********