Business ProfileforArbor Day Farm

So I still have not received the tree/plant order from the first time I donated to you, over two years ago. I have donated to your organization twice. This is ridiculous. You only ship twice a year, both times around the winter and spring breaks when I need to travel to see my grandchildren. You told me this last time that I called that my order would be going out on November 6, and yet I have had NO notification about my order being shipped. And I leave in two weeks to go to my daughter’s in New York for Christmas. Why is it so hard for you to honor your promise? My plants and trees are going to be delivered while I am gone for two months, and die while I am gone. I will never donate to your organization again. AND, I called you and asked for someone to call me back, and in the middle of our conversation, I was disconnected. This was after she told me my shipping window was between today (November 28) and December 1 because of weather or some other delays. How convenient that it was set for today when I called you to complain that it wasn’t shipped out on November 6 as promised. The plants won’t get here in time for me to plant them before I leave. Pretty sure she just hung up on me. So frustrated! Denise Trone

Thank you for your membership and for your support of the Arbor Day Foundation.

Your package of 5 Flowering trees, 5 Norway Spruce, and 2 Pee Gee Hydrangeas was originally intended to ship from our nursery as early as 11/1/2023. Unfortunately, we were unable to harvest our Pee Gee Hydrangea plants for a couple of weeks in early November 2023 due to drought conditions at our nursery. The drought conditions caused the soil to be very hard, and also prevented us from harvesting the Pee Gee Hydrangeas without damaging the roots or causing the roots to become completely detached from the Pee Gee plants. So, we had to wait a couple of weeks longer than anticipated for rainfall at our nursery to loosen the soil and to loosen the roots enough to safely harvest and then package the Pee Gee Hydrangeas. This delay in harvesting and packaging then caused a large number of our membership tree packages to be delayed from their originally intended shipment dates.

On 11/27/2023 (one day before you contacted our Member Services department by phone), our shipping department scheduled your package to begin the shipping process. And once our shipping department begins the shipping process, we are not able to stop the process. Our membership tree packages are shipped via USPS Marketing Mail (also known as bulk rate mail) meaning that once they are shipped from our nursery, it can take USPS 10-14 business days to arrive. Therefore, your package is scheduled to get delivered via USPS sometime between 12/8/2023 to 12/12/2023.

Next steps: we will be issuing you a full refund for the amount of $20.00 (for your original membership donation that we received from you in the mail).

In addition to the full refund, if you are interested in still receiving a package of 5 Flowering trees, 5 Norway Spruce, and 2 Pee Gee Hydrangeas from us during our upcoming spring 2024 shipping season, we would be happy to send you a free package and expedite the package to you at no additional charge to you.

Note: many of our members and supporters (especially those who travel and / or who need their packages shipped earlier or later than our normal shipping timeframes) opt to pay an additional fee of $25.00 plus applicable taxes to have their membership tree packages shipped in an expedited manner – more quickly than USPS Marketing Mail.

If you would still like us to send you a free package of 5 Flowering trees, 5 Norway Spruce, and 2 Pee Gee Hydrangeas during our upcoming spring 2024 shipping season, please let us know. And if so, please let us know what specific date (sometime between 4/15/2024 to 6/14/2024) you would like your package to get shipped. And again, this one specific free package will get shipped in an expedited manner (UPS Ground, or USPS Priority, or FedEx Home Delivery) at no additional cost to you.