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Business Profile

Tire Dealers

T.O. Haas Tire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 20, 2023 I took my car in for tire repairs. The tire T.O. Haas just replaced the week before for $530.00 had gone flat with no signs of why. They proceeded to repair the valve stem on the new tire. When I asked what was wrong with the tire no one in the shop could tell me but then proceeded to charge me $30.00 for the repairs and declined me any form of warranty. On my way home from T.O. Haas the same tire they just "fixed" popped and shredded on my way in less then a 20 mile drive. We called the shop and they informed us they suspected something would happen because of "gunk" they saw on the tire. That alone statement alone is frustrating knowing they sent me home driving a car they knew was going to have problems. The tire popping could have cause me to crash or other server problems. Although I am in okay condition its still very scary to thing they allowed that to happen. Their offer was 10% a new tire which for a tire that was brand new a week before and just repaired that day is ridiculous at that price.

    Business Response

    Date: 12/01/2023

    This customer originally called the store and
    gave us the wrong size, but we were able to get them the correct size upon
    their arrival.  However, the factory
    chrome rims were in pretty rough shape so we cleaned them up the very best we
    could before mounting the tires.  As it
    turns out the valve stem failed resulting in the first tire repair.  The customer did not purchase the optional
    tire protection package which includes road hazard warranty and free flat
    repairs which is why we charged for the repair. 

    The customer has not returned to the store since the second time the tire
    failed.  We are now in communication with
    her father.  We have told him repeatedly
    that we need to see the tire to know if it is something we can warranty through
    the tire manufacturer but neither he or the original customer has returned to our
    store with the tire in order for us to attempt to give them some type of concession.

    We are more than willing to help, but we do need to see and inspect the tire first.      

T.O. Haas Tire is NOT a BBB Accredited Business.

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