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Business Profile

Hotels

Holiday Inn Lincoln Southwest

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So called the hotel main number for the front desk to talk to a manager about interviews and the lady on the other end continued to hang up in my face because my phone was glitching and she couldn’t hear me. I called 3 times and said “can you hear me” on my 3rd call and she goes “ oh so you must be the one who continues to call and not say anything. “ I feel completely disrespected and to me that was unacceptable. I found it disrespectful because I was just trying to get a job and I’m 17 and the person has a rude attitude

    Business Response

    Date: 02/24/2025

    BBB,

     

    The complainant admitted her phone was "glitching".  If we cannot hear the person on the phone, the hotel will end the call.  We have guests and other calls, clear ones, to address.  The complainant has no basis for a complaint.  Period!!!!!

    **** ******

    President

  • Initial Complaint

    Date:11/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After checking in to motel with my dog and paying an additional 25.00 fee for pet. My dog pooped on the floor in the lobby. I was told to clean it up or be charged an additional 100.00 fee. I immediately cleaned the mess and went to my room only to find the next day my credit card had been charged the additional 100.00. This is a fraudulent charge as I myself cleaned the mess.

    Business Response

    Date: 11/11/2024

    1 - Hotel never told guest he would not be charged if he cleaned up the feces from his dog himself. 

    2 - Guest had a dog that defecated on the lobby carpet.

    3 - Hotel had to sanitize the carpet and charged $100.00 accordingly.

    4 - Not clear what the compaint is.  Guest dog defecated on carpet.  Hotel sanitizd carpet and charged responsble guest.

    Case closed:

    **** *******

    President 

    Anant Hotels

    Customer Answer

    Date: 11/11/2024



    Complaint: ********



    I am rejecting this response because:   I have a witness with me who heard ****** , your employee tell me to clean it up or be charged.  My only issue is : I was charged the fee ANYWAY.   ONES WORD MIGHT NOT BE A BIG THING IN INDIA.   BUT IT IS HERE IN THE UNITED STATES.      THANK YOU.   KEITH



    Sincerely,



    ***** *****

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I paid for my husband and my motel room on May 24th I paid 2 nights for us. (May 24th and May 25) I also paid for my son and his family to stay on May 25th. I found out on the morning of the 26th that my son had booked and paid for his motel room through *******. I went to the front desk and told them about the situation. The lady working said they aren't allowed to take pay for a room before the guest arrives. Then she checked and said that the room hadn't been charged to our credit card. However, when we received our credit card bill the charge for $99.44 was on there. When I called the motel the motel to ask them to change it they said they couldn't because they couldn't change their system once the information was entered. I said so I have to pay for a room twice and she repeated yes because they couldn't change their system once the information was entered. They gave me the name & number of the CEO and Manager but they weren't available and didn't call me back as I had requested.

    Business Response

    Date: 07/25/2024

    To whom it concern,

     

    1 - If a reservtion is made on a third party site (the guest has admitted), only the third party site can make any changes to the reservation.  Even if the guest claims there was an error. If the guest makes a reservtion with the brand directly, we have the ability to make changes, if there is merit. 

    2 - Guest claimed they made a reservtion and their son did.  Hotel is not responsible for keeping track of guests actions...period. 

    3 - All terms of reservtions are firm and upheld regrdless of guest error.  

    4 - The subjectiove claims by the guest are founbd to be untrue.  If there is objectoive proof, please provide so that I may investigate. 

    Regards,

     

    **** *******

    President

Holiday Inn Lincoln Southwest is NOT a BBB Accredited Business.

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