Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:01/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pay for a weekly trash pickup, has been 2 weeks since they picked it up, now being told it’s gonna be another week. Company will not come get the trash or do anything about it. Road has been clear and get mail everyday so they cannot use that excuse
Business Response
Date: 02/08/2024
Dear Mr. ******
I am writing to address a specific
issue and provide a response to your Better Business Complaint Id #********, filed
on January 18th, 2024. We at
Waste Connections take safety very seriously.
We strive to assure complete safety of our employees, our customers and
the public in all our operations.
Protection from accident or injury is paramount in all we do. The week of January 8th we were
presented with two major snowstorms that effected the safety of our employees
and the public.
The weather conditions effected
our entire service area. We did not have
control over the weather, the surrounding landfills closing or how quickly the different
counties cleared the roads. Due to these
issues this caused a delay in getting our rural residents safely serviced. I do show that service has resumed as normal
for you with completed service dates of January 25th, February 1st and February 8th. We apologize for the hassle you experienced while
we played catch up after the January winter storms and we appreciate your
patience.
***** **********
Site Manager
Waste Connections of NECustomer Answer
Date: 02/08/2024
Complaint: ********
I am rejecting this response because:
All usps still delivered. Not only was I charged for service all month that I did not get, my bill even went up. And ehen I had called customer service before filing the complaint the had the audacity to lie to me and tell me the reason they couldn’t come was because the “dumps were all closed”. Any other place would have had the decency to tell their customers they would not be coming and would not charge them for a service they failed to provide.
Sincerely,
****** ******
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