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Business Profile

Electrician

Commonwealth Electric Company of the Midwest

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Commonwealth Electric Company of the Midwest's headquarters and its corporate-owned locations. To view all corporate locations, see

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Commonwealth Electric Company of the Midwest has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Erroneous collection on credit report
      - I cancelled service with ComEd in 6/23. I received final bills - $99.72 paid electronically on 6/9/23 and $128.62 paid electronically on 6/16/23. However the collection remained on my record.
      Spoke- I called on 6/22 and spoke to someone in accounting who told me I still owed $7.30. I paid this the same day with my credit card. The collection remained.

      I have repeatedly called ComEd, told that my message would be sent to accounting, no response and nothing happened.
      On May 3, I was told that it was too late, they didn't have the files anymore and that there was nothing they could do.

      Why did they not remove the collection notice when I paid on 6/22?

      I have spent the last 2 years trying to resolve this with ComEd and they clearly had no interesting resolving this.

      Right now the collect notice for $132 remains on my credit report.

      So because of their incompetence they claim that time has run out while I've been trying to resolve this.

      I need this off my credit report NOW.

      Business Response

      Date: 08/21/2025

      This complaint has nothing to do with Commonwealth Electric Company of the Midwest. The complaint references Commonwealth Edison and there is no affiliation or relationship between Commonwealth Edison and Commonwealth Electric Company of the Midwest.

    Commonwealth Electric Company of the Midwest is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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