Business ProfileforPaws 4 Fun

I work with a local rescue that had partnered with Paws 4 Fun for at least a year. One of their staff applied and got approved to adopt a dog from our rescue. He had this dog for several months until the dog got emergently sick. Unbeknownst to the rescue or the adopter, the dog was found to be heartworm positive. End result being, the adopter wanted to return the dog to the rescue. The dog is now back in rescue and since this happened, our rescue has tried numerous times to make reservations for our other dogs. At first we were told they weren't accepting reservations because they were under construction. I spoke with the owner and asked her if the reason we couldn't board our dogs there was because of her staff member that adopted one of our dogs? I was told no, they didn't have room. We tried several more times to make reservations and continued to be told no. Today I called and was told yes, they had openings for the 3 days I was asking about. When I told her who the reservation was for, I was put on hold and then Travis (the "director of operations") got on the phone. I explained my request and was told no, they won't make a reservation for our rescue and that they won't work with us. I asked the reason why and he said "we don't believe in your practices". I proceeded to ask what practices he was referring to and was told quickly again they don't believe in our practices and then He hung up on me. We have always had a professional business relationship with this business and to be treated so rudely and be disrespected like that was completely unprofessional and uncalled for. We would like to warn other potential customers of their unprofessional behaviors and we can only hope they treat their fur customers with more respect and care.

Paws 4 Fun has successfully worked with many rescue organizations for several years. We have employees and owners who volunteer personally with rescues. The BBB is not the forum to air your personal grievances about this situation, but since you did, we can review the facts. We have been doing a lot of remodeling, repairs, and construction work, so yes we were full on our rescue boarding availability for awhile. Paws 4 Fun offers rescue organizations over 90% off of our services to help save animals who are needing immediate shelter as they enter rescue organizations. Considering that steep discount, we expect to be compensated for our services on a timely basis. ********* has not paid us for our services for the last year. We decided to cut off our discounted services to ********* due to several reasons. 1) the unpaid bills for a year, 2) ********* is not providing adequate medical care for the animals and not disclosing medical conditions to adopters, and 3) multiple of our employees have been treated very poorly by members of ********* and we will not stand for our staff to be treated poorly when they are helping the community. Travis tried to calm the situation and work through things during the phone conversation today, but when you refused to stop cussing him out he hung up the phone to prevent further escalation. I am sorry the situation has come to this, and we do truly care about rescue dogs, but if we don't know that they are under cardiovascular stress due to years of being infected with heartworms, we cannot care for them properly and we will not risk their deteriorating health to support a lack of medical care pattern continuing within the rescue organization. If your care standards are increased to those of other reputable rescue organizations we would be happy to help your group again.