Business ProfileforLegacy Homes Omaha, LLC

When we moved in May 19, 2023, NONE of the stuff that we agreed upon in our closing agreement was done. What was supposed to be an exciting experience & fresh start for us, has been nothing short of a nightmare. The day we moved in to our new construction home there was feces in one toilet, urine on another toilet, dead bugs in the shower, drywall in the carpet & drywall dust all over. Since then we have been dealing with drainage issues under our deck. We have had standing water, literally since we moved in. Thomas in warranty has been out twice, 8/7/23 & 9/20/23, both times there was standing water. He literally saw it. And they are refusing to do anything about it. We have had the sprinkler capped, we had another sprinkler moved, and there’s still water under our deck. they are STILL refusing to do anything. In one email they’re telling us it’s the sprinklers, the next they’re telling us there shouldn’t be any standing water 48? hours after it rains. It’s been standing for 139 days. Our deck is pulled away from our house by at least 2” & leaning to the east. The posts are warped and are sinking due to all the standing water & soft ground. Our retaining wall under our deck was not grade level & was not retaining water, hence more reason for the standing water under our deck. They are refusing to fix that. These are issues that could cause huge problems down the road. If this drainage does not get corrected and soon we could be looking at serious foundation problems. We have done everything they have asked us to do, along with sending pictures and documenting everything. they are supposed to fix the deck 10/10/23 however, until the drainage issue gets resolved. The posts are going to continue to sink. They do not live up to their warranty!