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Important information

• Advertising Review:

  On 07/17/2024 BBB contacted Mackey Services Inc. in regards to the use of the statements “Our 22 years of personal industry experience guarantee your satisfaction” and “promising not only relief from remodeling stresses but also a guarantee of satisfaction” on their website due to Section 20 of the BBB Code of Advertising which states

  20. Warranties or Guarantees

  20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.

  20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

  20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

  As of 10/17/2024 the business has responded to BBB and stated they would modify the claim, but they continue to use the claim without modification/substantiation.