Business ProfileforChristenson Cleaning & Restoration

On 1/19/23 we sustained major damage in our basement due to a plugged city sewer main near our home. The city stated they would pay for the cleaning and suggested 2 companies. We selected Christensons(*** ** ******** ***, Hastings, Ne). During the first week workers completed the initial restoration process. About 6-7 days later Chrisiansens had a trailer delivered to our residence to store basement items while they cleaned the floors. None of the workers discussed a charge for the trailer and one of them stated we could keep it as long as needed. This storage trailer was not discussed in the initial conversation (1/19) when my husband spoke with ******* the supervisor. The restoration/remodel process was slow due to insurance determination, securing a loan and contractor to complete the project. Sometime in April Christensons called to see if we were done with the trailer. We replied that it might be another month and again nothing was said about a charge. On June 3rd we received a bill for $855.57 for the trailer. The accompanying letter stated the city wouldn’t pay and it would be our responsibility. We were shocked as it was never discussed with us. We are retired and on a fixed income. If we would have been informed of the charges we would have moved items to another location. We had discovered damaged items due to workers rough handling and had not discussed with them. (We have pictures of a shattered expensive desk computer monitor). My husband spoke to ******* the manager about the bill in June. He again stated the city usually pays and suggested we pay $400. We have now received a letter threatening a collection agency. This is a very unfair and dishonest business practice. Their staff should inform customers prior to service about costs they may incur. We would like help to arbitrate and also want to warn others of this company’s poor judgement in handling our possessions and also of unfair charges.