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Complaint Details
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Initial Complaint
11/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
6/5/19 new shingles installed and as of today the roof still leaks and they have been called many many times have a millions excuses for way it still leaks. TERRIBLE JOB FROM START TO FINISH ( NOT FINISHED)Business response
12/22/2021
Business Response /* (1000, 8, 2021/12/06) */ As of 12/6/21, We have been to the property once on 11/30/21 on which date we sealed an open area underneath of a soffit that overhangs the roof, as well as, established a plan with Mr. ******* and his wife to revisit the property on 12/7/21 to remove and replace the shingles and step flashing on their north slope, as well as add ice/water shield, to alleviate the leaking that they have experienced. As of 12/6/21, we have informed the homeowners that the weather is not favorable on 12/7/21 and have set a tentative date of 12/9/21, that was mutually agreed upon, to perform the repairs mentioned prior, so that the best outcome can be achieved under the circumstances.Initial Complaint
05/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dec 11 2020 it was signed and agreed between A&A Exteriors and myself Tom ********** address ******************* ********************* to put siding on the exterior of an upgrade to a portion of our home. Our share of payment was provided at that date. Project of siding was to be completed by late winter or early spring. As of May 10th 2021 the project has yet to be completed. I contacted said company about completion and was told they were coming someday . After no more follow up communication with said company I am becoming frustrated and wanting this project completed. Or the job finished. We ask that you may help in this matter. Thank you. Tom **********Business response
06/09/2021
Business Response /* (1000, 8, 2021/05/24) */ Our company ordered custom siding materials for this job and the materials are not available from the manufacturer presently. Our company has tried to locate this material in a 500 mile radius with no success. We sincerely apologize for the delay, but we do not have control on the manufacturer. Covid-19 has delayed many of our materials normal lead times. We spoke to this customers remodeling contractor and told him the above information. We have tried to call the customer directly but gotten no answer on his cell phone and no voice mail is set up. We will pursue getting the materials ASAP or if need be refund any deposit to the customer. Our office will continue to try to contact the customer to discuss the next plan of action. ** I called customer cell phone today at 11am. I left a voice mail for the remodeling installer today at 11:10
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Contact Information
Business hours
Today,8:00 AM - 5:00 AM
MMonday | 8:00 AM - 5:00 AM |
---|---|
TTuesday | 8:00 AM - 5:00 AM |
WWednesday | 8:00 AM - 5:00 AM |
ThThursday | 8:00 AM - 5:00 AM |
FFriday | 8:00 AM - 5:00 AM |
SaSaturday | 8:00 AM - 5:00 AM |
SuSunday | 8:00 AM - 5:00 AM |
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.