ComplaintsforVVS Canteen

• Initial Complaint

  04/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was playing a skills game at a restaurant. The machine didn't credit me my money when I put my ticket in. I told them about it. I talked to someone. He told me to call the owner of the machine, VVS Vending. I called them. She told me the money was there. When I called to see when I could pick it up, she told me it wasn't there and VVS Vending was playing me. I told her what happened. She said it was there. I went to get it. She told me to sign the back of a ticket. I turned it over to look at the info on the ticket and she grabbed it and said I didn't need to look at it. I told I did need to look at it before I signed it. She told me it was for $**. I thought it was for $**. I left and called VVS Vending, told her what happened. She said it was for $**. I said I will accept that amount owed to me, but I asked her if there was another way to get my money because I felt harassed, bullied, and afraid to go back there to get my money. She said no. I asked if the service machine person for VVS Vending could give me it. She said no. I saw there is a complaint with BBB about a similar situation with a machine and the service machine person ended up giving it to them. I am asking VVS Vending to ensure a refund of my money (a customer of their machines) in a safe and responsible manner. The police departments do not do civil stand-by, and it cost too much money to hire a security person for civil stand-by.

  

  Business response

  05/06/2022

  Business Response /* (1000, 5, 2022/04/19) */ VVS picked up her refund that was waiting for her at the bar she was playing at and VVS personally delivered it to her on 4/19/22. Consumer Response /* (3000, 7, 2022/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with a male from VVS Canteen about getting my money back, finally, from March 25th. We agreed on a time and place to make the transaction because I refused to go back to the restaurant/bar due from the treatment I received there. A VVS Canteen employee and I met at that time and location. He handed me $** cash. I told him it was suppose to be for $**. He told me he gave the female at the restaurant/bar a ticket for $**, not $**. I thought the ticket was for $** from the beginning of this. I took the money and left. My complaint to BBB was brought up by both males. The male I talked to on the phone was agitated towards me about it. Thank you BBB for helping me get my money back for the correct amount and in a non-hostile environment.

• Initial Complaint

  01/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  01/24/2022 I put ***** dollars in one of there bank shot machines at the ******* on **** and l and spun it twice and it froze up on me, I am then in turn had the employee at the gas station called bvs who owns the machines and have somebody come out and reimburse me for my $** I put it they told him that they couldn't do nothing and so I called and I talked to a lady she said somebody was on her way sat here for half hour 45 minutes and I called back and then she said nobody was on her way I have to wait till tomorrow so I feel like you and I had to sit here extra hour I think they need to handle their job

  

  Business response

  02/28/2022

  Business Response /* (1000, 5, 2022/02/03) */ Our Tech personally handed him his money. Man was waiting for him the next day. No merit for the complaint. Also, reported that he was ********** **** to service tech and answering service. Nothing could have been done that night as main board had an issue. Location was contacted at that time and told it would have to wait until the next morning when tech support was available. And it was handled at that time. Man was handed his missing voucher at that time. By the service tech on duty Consumer Response /* (3000, 7, 2022/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well first off when I called there awnsering service the first time , the told me to wait that they had a 5ech on the way I asked them if they were sure they said yes, then a hour goes along and no one came so I have to call them back and remind them that I was still waiting patiently for there tech to get to the gas station, they told me to hold on and put me on hold, then came back and said no one was coming and I would have to wait till mourning, so yes I got upset and may have been a little rude but I asked them if they were sure someone was coming and they said yes. So why make me wait a hour when it was late if they weren't going to come that is bad communication between there own employee's and giving me false information and making me waist my night and mourning just to get the money out of there machine that faulted cause they don't know how to do proper maintenance on there machines. Business Response /* (4000, 9, 2022/02/14) */ We do apologize for the inconvenience, his call that was made was to our after hours answering service, they take the information and dispatch to the appropriate person. A call was made to the location as noted above letting them know that nothing could be done that night as the main board was out on machine. on our service tech could have been made an attempt to call him, but the location was notified.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩