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Business Profile

Asset Recovery

ND Asset recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asset Recovery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2019 ******* ****** (VIN: ******) was illegally repossessed by ND Asset Recovery LLC, insured under ********************************* (USDOT #*******, Policy No. *********-00).Facts of the Incident:The repossession occurred within a gated private residential community in ********ND Asset Recovery LLC entered the property without authorization, constituting trespass and breach of peace under A.R.S. ******* and the Uniform Commercial ******* documentation or proof of legal authority was presented at the time of repossession.The vehicle was later sold across state lines in ********** between December 1017, 2024 by ************************** for $13,950, without curing the initial illegality. This constitutes conversion and consumer fraud under Arizona and New Mexico law.GuideOne Insurances Role:As ND Asset Recovery LLCs liability insurer, ******** is responsible for indemnifying third parties for damages caused by its insureds unlawful conduct during the policy period.I filed a third-party claim with ******** and provided extensive documentation including communications, sale records, and legal authority.Despite this, ******** has denied liability, refused to provide supervisory and underwriting contact information, and referred me to outside counsel without clarifying representation scope.The policy in question expires on July 16, 2025, and the lack of timely, transparent handling raises concerns of bad faith claims practices under A.R.S. 20-461.Damages:$13,950 (vehicle sold for)Additional financial losses related to registration, transportation, and inability to use my vehicle Emotional distress Resolution Sought:Payment of $13,950 for the value of the vehicle, plus reimbursement for related expenses.Written acknowledgment of GuideOnes insureds unlawful conduct.Implementation of corrective measures to ensure prompt and fair third-party claim handling in compliance with state and federal law.

ND Asset recovery is NOT a BBB Accredited Business.

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