Business ProfileforRydell Chevrolet Buick GMC Cadillac

My car was picked up and towed to Rydells collision center on December, 7 2022. The next day I brought them my keys and was told your car is not physically here yet but its in line to be looked at. I exclaimed my car was picked up from my residence the day before and asked where my car is at right at that moment. I was told sometimes the towing company might store it at their facility until its ready to be looked at. I had to have some trust with Rydells since they deal with these things all the time and I have not. The next day it has still not made it to the shop and I tried reaching out to the insurance adjuster and his supervisor who amusingly didnt call, text, or email back. When I called rydells, the only thing I was told was they dont have it and that I keep losing my spot for it to be looked at. After 9 days of not hearing anything, I get a call from the adjuster and Rydells within seconds both telling me we found your car. To me, this can only entail my car was lost. I could not get a straightforward answer to why it took so long to find my lost car. I was reassured by both that my car will be pushed through and worked on quickly as I only had a rental for 30 days and this delay took a decent portion of my rental time away. The following Monday Im told by Rydells that they sent the estimate to the adjuster and just waiting to hear back from them. I later discovered Rydells did not need to send an estimate for approval. As per my insurance: The repair facility completing ********************** repairs is a member of our Guaranteed Repair Program and as such, no estimate approval was needed in order for repairs to begin. Which I found very odd because 10 days after I was told my estimate was sent to them, I get a call from Rydells saying they got the OK to go ahead with repairs. So Im getting lied to by one of these places but either way my rental is now 2/3 spent because of miscommunications on these businesses. Yet again, ** assured my car will be a priority. I did get 5 days of my rental extended by Rydells which was kind of a slap in the face. That barely covered half the days they lost my car. This implied to me that they will only cover a little section of a mistake made by them and then expect the customer to be financially responsible for the incompetencies of their business.By the time my car was finally looked at, my rental was expired. I had asked Rydells if they have a loaner car considering all the mishaps that have happened. I was told we havent given out loaner cars since Covid. This was a flat out lie as I know someone who had got a loaner the week before from Rydells. I mentioned this and then was told its just hard to come by loaners these days. So why was I not told that in the first place? Why lie? When you lie like that, how do you expect your customers to believe anything else you say if youre going to always try to deceive them? So then the parts that are needed to fix the car arrive but one item was on backorder and expected to take a month to come in. Which I understand everything being on backorder and issues with supply - this was never my issue! Although, I was told this one item on backorder is a complicated filter and my car was not drivable without it so I couldnt drive it until this last part came in. I asked for a loaner again at this time and again was told there are none. After not having a car for over a month, I get a call that my part came in but was actually the wrong size and needed to be sent back and reordered. Of course after ordering the part again it is expected to take another month to be delivered again. So over a month goes by and the part came in the wrong size again! Surprisingly they had a loaner for me the day it came in wrong, which was nice since Ive gone over 2 months trying to just figure out getting to work and doing errands in the middle of winter. It was after the third time this part came in but in the wrong size that I was told we should probably just look at getting you into a new car instead of waiting to get the right size part in. This was not something that I was willing to do as clearly the part is out there at some place and financially this was my best option. I felt like I was being lied to since clearly I have already been lied to by these people here. It seemed like I was just being lied to so that they could get another sale. Then it amazed me when I got a call that they need the loaner back, which Im assuming my car must finally be fixed. They only wanted it back so that they could sell it but they didnt have another loaner for me which was shocking because it was this businesss fault for these delays. I was told, though, that they will have another loaner in a day or two - at least before the week ends. So almost two weeks go by without a call for this loaner. So I call and inquire about this, only to find out that apparently the windshield was broken on the loaner when I dropped it off- which is so far from the truth. The manager says we were going to run this through your insurance but I know that you have had the car for quite some time so we are just going to fix it ourselves. My biggest question with this is why did you not call me to tell me any of this? Why did it take me calling to follow up to hear this kind of thing? So my next thought is ** just being lied to again! I have to assume all these lies have been just to give you more time or to cover up more mistakes/incompetencies. After some more weeks go by I call to inquire about my car again and the loaner as well. Apparently the part thats been causing issues was supposed to be delivered the day I called but the manager said the part got cancelled so he found me a loaner that day. Which I still dont understand how a part that is to be delivered that day can be cancelled the same day. I was told they would go through another company to get this part so it hopefully wouldnt take any longer. Surprisingly I get a call after just over a week that my car was completely finished and ready to pick up. This also made me question what went on as I was told once the part came in it would take minimum two weeks to repair. So somehow they got this part that usually takes over a month to come in and fixed my car sooner than the timeline I was given. There has been nothing but lies and deceit from this company and no amount of taking ownership of their faults or incompetencies. So, I , as the customer had to be financially responsible for their mistakes. When I got my car back it was covered in an oily substance that was hard to get off. Not only that, I had some mechanical dust/debris all over my car and to top it off all the broken pieces of my bumper and headlight were just thrown in the trunk of my car. Overall this experience was absolutely insane from losing my car to all the lies with no intention of taking any responsibility. Plus making your customers take on financial burden from your mistakes.