Reviews
This profile includes reviews for Acme Tools's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 64 Customer Reviews
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Review fromBradley B
Date: 08/04/2025
1 starI had ordered a gift for my day from this website in early July 2025 and on the website, they gave me an estimated arrival date of mid July 2025 which was perfect. After the arrival date had passed, I checked the order status and they had removed the estimated date, so I contacted the store. They told me it should be arriving early August due to the manufacturer being on back order. This was fine, as my father’s birthday is in early August. A week later, I got an email stating the item would not be delivered until late November! Really?? It’s quite frustrating to be given a “estimated” arrival and then keep changing it! They should have just been upfront and say they didn’t know when I would receive it and I would’ve never ordered the item! I will never order from this company again…
Acme Tools
Date: 08/05/2025
At Acme Tools, we are committed to providing our customers with the best service possible, including offering the ability to order items that are temporarily out of stock. When this happens, we strive to give you an accurate estimated time for restocking and delivery, based on information from our vendors or manufacturers.
However, we understand that delays can occasionally occur due to factors outside of our control, such as supply chain issues. When these delays happen, we always inform our customers as soon as were made aware, and we work hard to update you with the most accurate new fulfillment estimate. We genuinely apologize for any inconvenience this may cause.
If youre ever unhappy with the delay, please know that you have the option to cancel your order at any point prior to shipment. We appreciate your understanding and patience, and we're dedicated to fulfilling your order as quickly as possible.
Thank you for choosing Acme Tools!Review fromAndy B
Date: 07/11/2025
1 starThere was a Sale Going on, I was trying to purchased and add the Coupon code as it did not work but the website was Displaying and advertising it. At this current day was unable to get anyone to help me over the phone, Emailed several days Acme tools Answer is Sale is over and we cant help you.
If there is a problem with Acme Tools Website They should help and have some sort of a resolution.Acme Tools
Date: 07/14/2025
Hello
We are very sorry about any miscommunication on any promos we may have been displaying that you where not able to take advantage of. Whoever we are not able to find any communications or contacts with this customers name or email. If they would like to reach out and contact us we can see if we would be able to extend any promos they may have missed out on. ********************************** or ************ Option 3 for customer support.
********************** Customer SupportReview fromRichard V
Date: 07/08/2025
1 starOrdered a few days ago said it was shipped but lied ***** never got it,Called customer service and they were not helpful at all,going to call my credit card and cancel **************** and liesAcme Tools
Date: 07/14/2025
Hello
We apologize for any delays. In review this order it looks like it was ordered on the 4th of July (Friday, Holiday) and we shipped the Item on Monday the 7th, it arrived at the customer residence on Thursday the 10th. this looks to be the standard shipping time per the customer location.
Again we are sorry about any delays
Acme Tools Customer SupportReview fromAndrea F
Date: 07/07/2025
1 starBeware of the handling charges they add added $299.00 handling charge to a $400 garden cart.Review fromMariusz A
Date: 06/30/2025
1 starBad experience.
I ordered Honda mover.
Description of this item is pretty blurry. Shipping suppose to be free, but when you follow buying process they charge shipping and handling $90.
Instead of one self propelled I ordered push mover.
Sent e-mail 1/2 hour later. Next day Monday morning associate inform me that item was already on way to my home and I'll be charge with additional charges for shipping it back.
Terrible experience. I won't use them anymore.Review fromDeion G
Date: 06/10/2025
1 starWas instructed to use this website to order tooling for my company. First company card used said they are unable to process the order and thus rejected it.
Had to try many more cards after that due to this being a highly needed item. Company does not at all warn that they will process a pre-authorization charge that holds your funds, that was a nice little surprise for us when we learned our cards were locked in that reason.
That level of pre-authorization is not the standard and will handicap you if unaware of it. Now we currently are stuck without the tooling we need because of this company's foolish practice.
The cherry on top is that nothing was wrong with the cards in the first place for it to be denied, but the email does suspiciously push you towards using paypal if there are any issues.
It's just baffling to see such a ridiculous problem like this when other companies have their practices down just fine. Do not trust this company.Review fromKeith M
Date: 05/21/2025
1 starI was looking at buying a Milwaukee packout on this site. I started to buy and decided after I saw the ship date to not purchase. I closed the window and the transaction went thru. I never submitted to allow it. Then I try to send them an email to tell them I didn't authorize it and they said they couldn't do anything. They proceeded to make a shipping label knowing it wasn't going to ship so they could say they did. STAY AWAY JUST LIKE ALL THE OTHERS HAVE SAID. THESE PEOPLE ARE GREETY PEICES OF ****Review fromHamza H
Date: 05/06/2025
1 starSTAY AWAY FROM THIS COMPANY, I ORDERED A ATTACHMENT FOR MY MILWAUKEE GLUE GUN AND THE ADDRESS WAS WRONG! I contacted them the very same day multiple times and even called with no avail. They finally respond two days later saying it has been shipped and nothing they can do. EXTREMELY POOR CUSTOMER SEVICE now my attachment is being delivered god knows where and I will be moving forward by contacting my bank for a refund and warning others! DONT MAKE THE MISTAKE I MADE SHOPPING WITH THIS JOKE OF A COMPANY their is countless other reputable sites to order from. NEVER SPEND A CENT WITH ACME TOOLS!Review fromRobert W
Date: 04/25/2025
1 starI will say I got a great price on a saw but they didn't send the stand. now they say at least 2 more months, it has already been a month. I only buy things I need so now I will need to buy the stand locally and assuming they honor our purchase contract I will end up with 2. or reading these reviews i may never get it at all and will have to turn this review into a complaint.Review fromDavid C
Date: 04/17/2025
1 starI purchased a Milwaukee tool from Acme. Right out of the box the tool didn’t work. When I contacted their customer service for replacement the response was to work it out with Milwaukee!Acme Tools
Date: 04/18/2025
Hello
We are sorry to hear this customer is having issues with his Milwaukee product. The item was purchased back in February which is out of our 30 day exchange policy and we did refer him to utilize the manufactures warranty and sent him information to find his local Milwaukee service center.
Acme Tools Customer Support
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