Complaints

This profile includes complaints for Swanson Health Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Swanson Health Products, Inc. has 3 locations, listed below.

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  Swanson Health Products, Inc.

  4075 40th Ave S Fargo, ND 58104-3912

  
• 

  Swanson Health Products, Inc.

  109 Broadway N Fargo, ND 58102-4925

  
• 

  Swanson Health Products, Inc.

  PO Box 6003 Fargo, ND 58108-6003

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 5/22/2023, $39.94 was taken out of my bank account by ********************** for an auto shipment of a product I purchased months ago. I was dissatisfied with my first purchase so, I never signed up for auto shipments. I tried to call Swanson to cancel this order and no one will answer the phone. I tried for a full week to get this cancelled. I used all their options (email, text, phone, chat) and nothing. Today I finally got someone to answer on the chat and they told me to just drop off my purchase at **** with no label and **** will handle the rest. I just have to say "I refuse delivery". I use **** everyday for my business and I have never heard of this before and it sounds dishonest. They're are making me jump through hoops to get the product returned when I never ordered it to begin with. My order number is #********. I am afraid they're going to continue to withdraw funds from my bank account without my knowledge. It seems as they're conducting unlawful business practices. If you call the **** # and you select 'Place an order" a customer service rep answers automatically but for their option for 'Other Inquiry' you're place on a lengthy hold and no-one ever responds or calls back.

  

  Business Response

  Date: 05/26/2023

  Auto ship is just that an automatic shipment the customer can sign up for to be delivered at a future date of their choice.  The Easy Refill (auto ship) happening been canceled by **** as requested on the 26nd of May. Refusing a package or "return to sender" is a common practice for the postal service. When that happens the customer is refunded the entire amount of the package. As far as contacting **, we respond to text as the come in, email can take anywhere between ***** hours or longer depending on the emails coming in, phone calls are answered with in **** minutes on average.  I am truly apologize if that was not **** experience. 

  In resolution to this situation I would like to refund the order in full for ****.  Please have **** keep the produce for themselves, have someone else try the product, or discard.  There is not need to return the package to **. 

  Customer Answer

  Date: 05/30/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long time customer and placed a large order with a free shipping promo. WHY the $21.26 fee? If I split the order into several smaller orders would it have been free? I don't have time for that nonsense. I am on a disability income and can't afford that fee. You are being very deceptive and unfair. I will be going back to Puritan Vitamins in the future. If you send me a promo telling me I have free shipping don't add on a fee at the end of the checkout process. I spent 2 hours making that order and didn't have time to split it up into multiple orders just to get the free shipping you promised me.

  

  Business Response

  Date: 11/28/2022

  The free shipping in Swanson Healths offers will only refer to the $5.99 shipping cost for Standard Delivery, but there could still be additional fees applied if the package(s) are overweight or oversized (bulky). There are a range of factors that determine when the additional shipping fees will apply, such as size (larger item requires larger boxes), weight, container (glass or plastic), and destination. I am unable to determine why your specific order qualified for the additional shipping fee. The consumers order weighs over 23 pounds and that is the primary reason for the additional shipping fee, as well as the box size to send all the items. Swanson Health is only passing on the direct shipping cost we pay as a company, and we are not profiting from this current change at all. Shipping rates have drastically been inflated and continue to rise without stopping. The promotional offers all mention that there could be additional shipping fees applied in the terms and conditions section of the emails we send, on the terms and conditions page of our website, in the promo banner on our website, and it is shown during checkout before payment is applied so that consumers may go back to make any changes they want. Swanson Health opted to have this additional fee apply for the aforementioned parameters, which should only affect around 5% of our consumer base. This was done to prevent a large increase in item costs across the board to account for the increasing shipping costs that would instead impact 100% of our consumer base. Swanson Health has removed $10 off the $21.26 in additional shipping fees as a show of good faith by reducing the order total to $738.11 instead of $748.11. The consumer will not see a refund since the charges for the entire order have not been finalized. The consumer will instead see a total of charges that add up to $738.11 only for the $10 reduction in order cost.