Complaints

This profile includes complaints for Goldmark Property Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Goldmark Property Management Inc

  4340 18th Ave S #200 Fargo, ND 58103

• 

  Goldmark Property Management Inc

  3201 20th St S Fargo, ND 58104-6526

• 

  Goldmark Property Management Inc

  505 W Indiana Ave Apt 4 Bismarck, ND 58504-5424

• 

  Goldmark Property Management Inc

  4912 N 19th St Bismarck, ND 58503-5685

• 

  Goldmark Property Management Inc

  2836 41st St S Fargo, ND 58104-9089

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two complaints here and both involve billing, aside from not being able to get responses from them at least ten times through email and about the same amount with calling them/leaving voicemails. My garage was run into on the side of the unit, which caused the actual garage door to fall off its tracks. I was told multiple times that they were going to be working on it, but nothing was happening and when trying to reach them, no response. Eventually, they said it would take approval and needed more repairs than thought(weeks after initial contact). A heads up would have been kind. Nearly impossible. They eventually fixed it after 3 plus weeks. They agreed to give me a credit for my garage for the month, but then proceeded to charge me. I said I wasnt going to pay that portion and they needed to give me the credit. They said it takes time to get credit and I must pay or Ill be penalized with a late fee. As of 10/25 I have yet to receive this credit. Along with not receiving the credit, there are holes in my garage and the walls are torn. Its horrendous. If I were them I would be embarrassed. My next issue is regarding renters insurance. I have had the same and active rental insurance for ten plus years. Randomely, they started charging for renters insurance. They said I needed to send them proof, in which several times I sent info over, asked that they get back to me and confirm it is cleared and that no more info is needed. This is where I have spoken to someone multiple times, been ignored multiple times, and they said I was fine and they would refund me, but I have received at least 5 notices on my door, and just one the other day again that I owe for renters insurance and that Im going to get a penalty if I dont pay. This is becoming so burdensome that it feels almost like harassment. Nobody answers the phone. Nobody responds. I want my credit for my garage and for them to remove these rent insurance charges asap before I take further action.

  Business Response

  Date: 11/06/2025

  Were sorry to hear about your experience. Regarding the garage repair, we understand the inconvenience caused by the delay. The repair required vendor coordination and part delivery, which extended the timeline. We communicated the need to temporarily remove personal items from the garage and issued a credit for the impacted period. Our records show that the credit has been applied, and the garage is now fully repaired and accessible.
  
  As for the renters'insurance charges, we apologize for the confusion and repeated notices. We acknowledge that you provided proof of coverage, and we reviewed our system to ensure your policy is properly documented and future charges are prevented. If any additional charges were applied in error, we will ensure they are refunded promptly. If you would like to discuss this further or confirm the status of your account, please contact our office directly at ************************************ Were committed to resolving these issues and improving your experience.

  Customer Answer

  Date: 11/06/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've had a leak in our bathroom ceiling for 3 nights so far, somehow connected to the upstairs neighbors shower and we've had maintenance in just about every day to take care of the problem but we keep getting more leaks.Our bathroom is almost unusable without getting wet most of the ******* compensation or alternative restroom of living situation has been offered.

  Business Response

  Date: 10/08/2025

  Were sorry for the frustration youve experienced with the leak in your bathroom. Our maintenance team has been working to identify and repair the issue, and as of yesterday afternoon, the source of the leak was found and repaired. The ceiling area is being dried and monitored to ensure everything stays resolved.
  Weve reached out to check in and confirm there havent been any new leaks since the repair. If youre still noticing any issues or have questions about the next steps for your bathroom, please reach out to your site office so we can make sure everything is fully addressed. You can also reach our team at *************************************************************. 

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in ********************************** from *********. I first moved in my own apartment and my mom lived in a apartment there years before me. With the flooding of my kitchen everytime it rained hard and my mom losing her roommate, the manager and I decided I could just move over in with my mom with not lease penalties. I never signed a lease as a responsible co-tenant of the lease. I still paid the amount my mom asked directly to the office not my mom. I moved out 5 years ago and my mom was still there. A couple of weeks ago I get a call from a collection agency saying I owe a debt to ***********. I was threaten with if I didn't pay it will go on my credit etc. I contacted *********** and a Regional manager called me back. After going over everything and she looking at files she had, she stated it was a mistake and she will take care of it and not to worry about it. A few days later the collection agency Properties Receivables called again. This time I went to the office where the manager there knew who I was when I started telling him why I was there because he said he was with the Regional manager when she spoke to me. He got the info I took from the collection agency and said he will talk to her and get back with me. He never did. I got called again from the collection agency. I emailed him and he emailed me back either a day or two later. He said after they looked I owe now double of what the collection agency said and gave me a date I moved out. I emailed him back and stated that I wasnt on the lease and moved out before the date he said, that I have email receipts from the former manager and area manager, also that I even have texts from my mom right before I moved saying I wasnt on the lease. I purchased a house so even that date is available. He emailed back saying I have to settle that with the people who live there and the collection agency. He also said nothing they can do once its in collection. They cant change it. Thats a lie. Getting an attorney for this

  Business Response

  Date: 09/16/2025

  We sincerely apologize for the stress and confusion this situation caused. After reviewing the account, we identified that it was mistakenly sent to our collection partner. This was an error on our part. We have since corrected the mistake. Your account has been updated to reflect a $0 balance, and no further action is required on your part. If you have any additional questions or would like to review this resolution directly, please reach out to us at ************************************

  Customer Answer

  Date: 09/16/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like they are discriminated against me for having a disability.. I applied for a apartment in ******** MN and they are denying me for a case that was closed several years ago and it was settled years ago. I feel like they just don't want to accept me and are making up excuses about why they can't. They also go on to say this and that and can't give me a reason as to why they denied me.

  Business Response

  Date: 09/05/2025

  We take all concerns about fair housing and equal opportunity very seriously. We want to assure you that disability status is never a factor in our rental decisions. All applications are reviewed against the same established criteria, in accordance with federal and state housing laws. In line with the Fair Credit Reporting Act, a written notice outlining the reasons for your application denial was provided to you. For your privacy, we cannot discuss specific application details. If you have further questions about the denial letter you received, or would like additional clarification about our screening criteria, we encourage you to contact us directly at *********************************** so that we can review your situation in more detail. We also have our application criteria available on our website: *******************************************************
  

  Customer Answer

  Date: 09/05/2025

   I am rejecting this response because:
  
  I feel they falsely rejected me and falsely claimed that I had a judgement when I don't it's been closed as they saw. I was also referred to them by another tenant in that same building and they were able to work with him on the same situation I'm in. But yet the denied me. I'll be filing a court claim for discrimination unless they change their decision

• Initial Complaint

  Date:07/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from a gold mark ********************** may 30 2025. When getting the bill for what they took out of my deposit was so wrong. They charged a cleaning fee because they had to move a desk and chair thats it.

  Business Response

  Date: 07/14/2025

  We understand that move-out charges can be frustrating, especially when theyre unexpected. When items like furniture or personal belongings are left behind, we do apply a cleaning or removal fee. We know its not ideal to have charges after moving out, but we apply them consistently and fairly across all our properties. If you have any additional questions about your lease or move-out process, feel free to reach out to us at ************************************

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in ********** in ***** for about 4 years 2 of those without my roommate. Upon moving out *********** did not notify me when my move out inspection would be. Luckily I took a video something told me to. My deposit of 785 was kept and im also being charged ******* on top of that, and get this most of it is painting charges which I guess is now my responsibility to pay for normal maintenance. 700 dollars in just normal painting alone is insane not to repair anything just to paint and then I'm being charged to pay for painting cracks in the paint as well. I cleaned the place and im being charged ****** dollars for eight hours of cleaning as well. I am in disbelief at this property. Ive rented for four years previously at another Goldmark Property and had no issues. I feel as though Im being discriminated against from the girl that works in the office as she has always been unpleasant and hard to work with. The manager on the other hand is reviewing my ledger for me because its unreal. Take your videos everyone when you vacate or this can happen to you.

  Business Response

  Date: 07/08/2025

  We're sorry to hear about your frustration with the move-out process and the charges you received at **********. Move-out charges, especially when they include cleaning or painting, can understandably be ***etting if they feel unexpected or unclear. While standard wear and tear is not charged to residents, more extensive work, such as repainting beyond minor touch-*** or detailed cleaning, can result in costs depending on the condition of the home at move-out. That said, you absolutely deserve clear communication about what you're being charged for and why.

  Its concerning to hear that you didnt receive notice for your move-out inspection and that your experience with a team member made you feel uncomfortable. Thats not the level of professionalism or respect we want anyone to experience. We're glad to hear the property manager is reviewing your ledger, and we encourage you to continue that conversation so we can make sure you get a full and fair explanation.
  Please reach out to us at *********************************** if you need anything in the meantime

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at **************** in **** Rapids for 6 years. The recent move to another building last june had significant issues. The management has messed up the accounting and I have been doing WIPS which is the Walkin payment system paying at ******* in ******* as Well as the *** that closed just a month ago. I have had several "Account Takeovers" since being in a different building same complex. I have not been that behind and continue to find problems in the accounting and ledgers for the payments I have made. I see too that there are 2 possibly 3 different leasing portal numbers on my leases. They also made me get a co-signer after I paid for a jetty bond in leu of the deposit. I had no problems before in old apt under the same ****************.....I have found several discrepencies being charged for renters and energy costs when I have had both of these included in the xcel account I have as well at Progressive and State farm that I disclosed with the office long before I moved. This is causing them to not renew my lease because of me wanting a refund for some of these issues...and I am due quite a bit financially. My tax M1PR for property taxes was givin late and only received the form for old apt, then two weeks later they gave me the new apt M1PR without including the old one! Now they refuse to handle anthing just saying I need to be out by end of june 2025. I would never recommend this place to live for my worst enemy.

  Business Response

  Date: 05/19/2025

  We understand that moving and transitioning between units can bring up a range of questions, especially when it comes to billing, lease terms, and portal access. We appreciate your long-term residency at **************** and are sorry to hear that your recent experience has not met your expectations. Our team thoroughly reviewed your account after you raised these concerns. We can confirm that your payment history, ledger, and account status are accurate and up to date.
  
  Regarding your comment about account takeovers, we were unable to identify any evidence of unauthorized access or activity on your account. Your apartment transfer was handled following standard procedures, and the account was transitioned appropriately between units. If you have any outstanding questions, were still open to reviewing them and clarifying any confusion. Please reach out to our team at *********************************** if we can help with anything else.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reside at ********** on the River and have been without internet service since December 3rd. On December 5th, an Xfinity technician visited and informed me that there is no signal due to a cut cable line. Goldmark is currently renovating my complex, and their contractors working on my building cut the cable line, which is the reason I do not have internet. I promptly notified your office upon discovering the cause of the issue.Over the past two weeks, I have contacted the office management multiple times. Despite being aware that I work from home, management has chosen not to take action to address the issue. This situation has significantly impacted my ability to perform my work duties. I am urgently requesting that this issue be resolved immediately.Additionally, on December 13th, contractors were working on the roof, and since then, the light fixture in my bedroom has stopped working. These recurring issues have caused significant inconvenience.I am requesting that both my internet service and bedroom light fixture be repaired without further delay. This situation is unacceptable, especially considering the high rent I pay for these necessities.

  Business Response

  Date: 12/30/2024

  We understand how important internet access is, especially when you work from home, and we apologize for the inconvenience this situation has caused. The disruption to your internet service was caused by a cut cable line during the ongoing renovations at your building. We promptly contacted Xfinity, and their technicians have been on-site multiple times to assess the issue. It has been confirmed that the repair requires a specialized wiring technician, and we are actively working with them to expedite the necessary repairs.

  In the meantime, we have reached out to you to offer access to the community room Wi-Fi to help alleviate the inconvenience. We understand this is not an ideal solution, but we want to provide support until the repairs can be completed.
  Regarding your bedroom light fixture, we are sorry to hear about this additional issue. We encourage residents to submit maintenance requests for items like this as soon as they occur, so our team can promptly address them.

  We value your residency and want to assure you that we are doing everything we can to address these issues. Please dont hesitate to reach out to us directly at *********************************** or call the office for updates. Thank you for your patience as we work through these challenges.
  
  

  
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the apartment through Goldmark at the *************** office in February of 2021 when I moved in I noticed there were a few major issues . 1. They never installed a fan in the bathroom to vent out steam causing the paint to peel. 2. The heaters didnt work or ac at all , 3. The carpet had never been changed from the previous renter and they had bugs .3. They didnt fix the ** so they put in an outdated window unit that was leaking and ended flooding my kitchen and mildewed my carpet . All of these things Ive complained about for years and they never fixed it I dont feel its fair Im paying full price for amenities and they dont even work and never have not to mention my rent went from $690 to $1000 and I owe excel energy because I refuse to pay for heating and cooling when its never worked for me.

  Business Response

  Date: 11/19/2024

  We understand how frustrating maintenance issues can be, and we are committed to addressing them promptly. Our team will be replacing the bathroom fan and inspecting the bathroom ceiling to determine if any additional repairs are needed.
  The carpet in your unit was replaced prior to your move-in in 2021. If there are any current concerns with the carpet, we encourage you to let us know so we can address them. Regarding the heating and cooling system, we recognize the challenges with the current setup. We are currently assessing replacement options for a long-term solution.
  While window AC units were provided as a temporary fix when the cooling system failed, we could not locate any maintenance requests of flooding or leaks from your unit. If you have any issues with leaks or flooding please submit a maintenance request so we can ensure this gets fixed as soon as possible. 
  Were sorry for the frustration this has caused and hope to resolve these issues for you as quickly as possible. If you have further questions or additional concerns, please reach out to our team at *************************************************************. 
  
  

  Customer Answer

  Date: 11/19/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The light bulb has been out in my refrigerator for almost 2 months. I don't know how to change it myself as i live in an apartment complex. I have filed a maintenance request on 8/26/2024 & again on 10/18/2024, and still no one has come out to replace a light bulb. It's really hard to see in there, and I'm getting tired of using a flashlight every time I try to find something in the refrigerator. How can I get this lightbulb replaced? Thank you.

  Business Response

  Date: 10/24/2024

  We sincerely apologize for the inconvenience you've experienced with the refrigerator light and the delay in addressing your maintenance requests.
  Upon reviewing your account, we do see both work orders you submitted for the lightbulb. Our maintenance team replaced a vanity bulb in the refrigerator previously and our technician will be checking it again today to ensure everything is functioning properly. We appreciate your patience and understanding. If you have any further concerns or questions, please dont hesitate to reach out to us directly at ************************************