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Business Profile

Natural Gas Companies

Montana-Dakota Utilities Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** changed our rates from60 residential to70 firm ***********. weve had our building/shop for 15 years, they just changed our rates three months ago, they now said because we dont live in. It is not a business,and weve never lived in it. **** went from $25.00 to $70.00 a month

    Business Response

    Date: 09/16/2024

    Per the ************************* / Rates and Tariff:  ******************* is defined as service for domestic general household purposes in space occupied as living quarters, designed for occupancy by one family. Typical service would include the following: separately metered units, such as single private residences, single apartments, mobile homes and sorority and fraternity houses (this is not an all-inclusive list). In addition, auxiliary buildings and water well pumps on the same premise as the living quarters, used for single family residential purposes, may be served on the residential rate where premise is defined as a contiguous parcel of land undivided by a dedicated street, alley, highway, or other public thoroughfare or railway.  The home is on a separate parcel of land. There is also a dedicated alley between the customers home/ living quarters and the garage/shop which was the reason to upgrade the rate to small general service rate. 

    Customer Answer

    Date: 09/17/2024

     I am rejecting this response because:

    The building  has been there for 15 years. We've never lived in it and it should be grandfathered in after all these years. We are not doing business out of it and never lived in it so it's just not right to charge more because it's across the  irrigation  ditch. It makes no sense to me at all . On a whim, we're going to  charge more because we can,  really unfair!! It's not commercial  and no commercial  buildings  are any where around it. 

Montana-Dakota Utilities Company is NOT a BBB Accredited Business.

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