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Business Profile

Senior Care

Safe Haven Senior Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Care.

Complaints

This profile includes complaints for Safe Haven Senior Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Safe Haven Senior Care has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21609421

      I am rejecting this response because: Safe Haven has not provided any kind of accounting to show me that she does not owe my mother her $500 deposit.  This is what I have been asking for since January.  I don't even know what she means by saying 'she committed to 3 months of service of 4 hours per week'. I don't think this is accurate and would like to see a contract stating that agreement.  In the beginning my mother paid with checks and then with her credit card.  I have all of her payment receipts and I wanted to match them up with Safe Haven's accounting.  I asked them to provide the last three invoices, but they have sent me nothing.  At this point, I believe they would simply make up an invoice to show they don't owe the deposit.  I don't know how a person can run a business this way.  

      Sincerely,

      ****************************** said she was closing the business. This is theft and I don't know what to do about it. I'm just trying to figure out what the business owes my mother. I can only imagine how many other seniors this person has taken advantage of. Can you help?

      Business Response

      Date: 05/03/2024

      I do not owe ***** 500. She kept telling us that she would let us know if she didn't need service.  She was charged for 3 months service once a week for 4 plus hours.  She decided she was going to go with a different provider after 3 months. 

      Business Response

      Date: 05/13/2024

      I sent your ***** the invoices. Her mother with whom I have contract. So if she didn't send them to her daughter that's not my responsibility.  Also she knew I have had major medical since before January and still recovering.  I sent the invoices to her mom *****. I told her I don't owe $500.

      Customer Answer

      Date: 05/15/2024

       
      Complaint: 21609421

      I am rejecting this response because: Safe Haven told me they would send me copies of invoices in January.  I understand they sent invoices to my mother, but my mother can't find them right now.  I thought it would be reasonable to ask for copies of the invoices, and am really confused why they can not provide me with this information.  Given their inability to provide proper accounting, I will have to consider pursuing legal action. 

      Sincerely,

      *************************

    Safe Haven Senior Care is NOT a BBB Accredited Business.

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