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Business Profile

Windows

Reece Builders & Aluminum Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has predatory marketing practices. They continue to call and text DOZENS of times per day from changing numbers and email addresses and they do not comply with unsubscribe links in their emails or Stop replies for their texts.

    Business Response

    Date: 06/19/2025

    We only have one ****** Nail in our system and he has been put on our internal DNC list. The phone he listed in the BBB complaint is NOT the one we have on file(the one listed on complaint is not in our system at all). We have only had his info in our system since 6/17/25 and was removed on 6/18/25

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My parents are elderly and do not have the energy to pursue this company any more. They called Reece in October of 2022, to have a shattered window replaced. Reece told them it would take a couple of weeks. It is now March of 2023. My parents energy bill has been high due to the window not holding in the heat during the winter months. Reece told my parents they just now ordered the window and would not tell us why they waited so long. My parents still have a shattered window and Reece are not returning their calls. My parents are on a fixed income and their bill is higher. They also do not feel safe with a broken window.

    Business Response

    Date: 03/13/2023

    Since this window was broken by the consumer, a warranty
    claim for glass replacement not caused by a product failure had to be filed
    with the factory to clear the repair. Sometimes this process is lengthy and
    must be verified by site visits and pictures which we completed in order to
    file the claim. We received confirmation that the glass had been placed in
    production on 2/17/23 with an expected delivery time of 2-3 weeks. I personally
    called the *****’s at ************ on 2/21/23 to let them know this
    information. They did not answer and I left a message explaining what was
    happening and included my name, phone number and extension in case they had any
    questions. The glass arrived last week and this repair is in the work flow to
    set up and appointment to replace the broken glass and should be taken care of shortly.


    It is the policy and history of this company to take care of
    all warranty claims as quickly as possible. As this took longer than expected
    we will waive any service call fees associated with this repair.



    Reece Builders
    Operations Manager

Reece Builders & Aluminum Company, Inc. is BBB Accredited.

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