Business ProfileforBob Grubbs Carpet Designers

About two years ago we purchased and ordered and had installed carpets from Bob G*****, using the recommended carpet manufacturer ****** Carpets. First time, the mill messed up and they had to scrap the product and reorder it, which delayed it three months. A few months after carpet was installed we started seeing loops pop up. In every room. We had the sales rep from Bob G*****, Zach, come out. He took pictures and said he would file a claim. He didnt do that. He left the company. I followed up 6 months ago and Shelly came out and took pictures. She filed a claim. ****** demanded (and paid for) their designated so called third party claims adjuster/investigator. He filed a report but refused to give me a copy. Then Matt from Bob G***** called me and promised, "we will stand behind you, our customer, all the way." Weeks went by and nothing happened. Matt then said ****** told him they would replace the carpet but we had to pay 1,200.00 for labor on the reinstallation, and Matt said he thought that wasnt fair and "would fight for me." He later came to the house and repeated that and said he recommended we split the cost of labor. I agreed to do that despite being upset with the "performance of the carpet." He recommended I got social media to put pressure on Mohawk. Then, we waited again NOTHING. So I texted them and said I could go to the Consumer Division of NC Dept of Justice. That triggered a bizarre text from them saying "they were OUT of the negotiation and told me to work with ****** directly." I asked for Matt again no reply. I asked if he was still at the company. No reply. I asked for a copy of the purchase agreement in THEIR files. NO REPLY. I asked for a copy of the ****** 20 year WEAR AND TEAR WARRANTY on all ****** Carpets. NO REPLY. I want you to get them to stand behind me, split the labor cost and install the carpet as agreed. Thank you.