Business ProfileforAdvanced Appliance Service, Inc.

In May 2023 I contacted Advanced Appliance to work on my ******** Cooktop It's a 6 burner gas cooktop with a downdraft. Service was scheduled for May 23rd. Charles was the technician that came out He said I needed 3 burner valves and 1 burner He gave me a quote, I agreed he told me he would return once the parts came in. Charles came back out on June 7th He had ordered the wrong parts. He looked up the correct parts which were about $200.00 more than the other parts He gave me a card with the part number told me I could order them myself 2 save money So of course I ordered the parts. Once the parts came in, I scheduled Charles 2 come back out, He came out on June 16th once he got there, he realized He would need help replacing the valves. He stated he would have to rescheduled 2 come back out with his service manager. On July 16th, Charles came back out with his service manager and a trainee to fix my cooktop This is the 4th time my cooktop was took apart, Once the service manager started working on it He said I had ordered the wrong valves So they wouldn't be able to work on it so they put back together again My husband told them to order the correct valve, whatever they needed to fix the cooktop. But this time they left it loose, unsecure and the knobs were out of alignment. We didn't realize this until after they all left. My husband called Advance Appliance to let Charles know the condition the cooktop was left in, Charles said they would be back by later in the afternoon. When the service manager came back the afternoon he worked on the cooktop again at that time he stated the valves were the correct valves but they were all faulty, I would need to send them all back but as he continued to work on it I guess he realized that the valves were not faulty because he replaced 1 of the valves on the cooktop and used the stem of 1 valve. In summary they left my cooktop unsafe to use the ignitor won't stop igniting. After speaking with Zach he refuses to fix my cooktop