Business ProfileforMessick Properties Group, Inc.

In the last few months we have had two late charges posted to our account ledger. Since this occurrence we have emailed the property manager/owner a total of three times, along with a detailed voicemail which was recommended we include according to ******* Properties clerk. Documented in the ledger, all rent payments were paid in full before a late charge should have been applied (rent payments due before the 5th of each month). A rent payment of $375 was paid on 8/30/22 for the month of September. Instead of the payment being applied to rent, it was applied to an unpermitted dog fee ($500) which was not posted until 8/31/22. Second payment for September was paid on 9/3/22. During that time, a late charge for September was posted for $37.50. Another needless late charge was posted for the month of October totaling $42.50. Reverting back to the ledger, all rent payments were paid in full before a late charge should have been applied. I had the opportunity to speak with Cyndi ************ about our concerns, she mentioned there should not be any late charges on our account based on documentation in the ledger. Because these charges have not been removed, an accidental payment included one of the late charges which was applied to December's rent. A refund and removal of the late charges are needed. This event has not been the first time we had to connect ******* Properties via email with a delayed response. As residents, our issues should be addressed in a timely manner not months later. Attached is the account ledger with highlighted concerns. Yellow- payment dates and paid amounts Blue-Unpermitted dog charge Pink-Late Charges