Complaints

This profile includes complaints for Keller Williams Realty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Keller Williams Realty

  Winston Salem, NC 27103-1354

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  Keller Williams Realty

  1407 NC Highway 66 S Ste D Kernersville, NC 27284-3791

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, I purchased a house that real estate agent ******* Bruins with Keller Williams had listed. She listed the house as a three bedroom, one and a half bathroom home. Approximately 2 months after moving into the house, our back yard was flooded by nasty septic water. We went straight to the sellers agent (******* Bruins), as well as the county the house is in and requested documentation and permitting regarding the new septic tank that was just placed at the house right before we purchased it. That is when we discovered that this real estate Agent had fraudulently sold us a two bedroom home. Our septic tank was new, however they connected the new tank to lines that were so old they pre-dated the countys records, therefore the septic system could only accommodate a two bedroom home. I paid premium price for a three bedroom home that is only a two bedroom home in the eyes of the county which cannot be changed due to the land around the home not being able to accept the third bedroom. The agency, nor the sellers agent, has not offered any reconciliation for listing the house incorrectly and now Im forced to sell my home as a two bedroom home with a bonus room/flex space. ******* Bruins, as the listing agent, should have known the septic tank could only support two bedrooms, yet still proceed with listing the home as a three bedroom home. Now we are paying for something that was misrepresented to us and we have lost thousands of dollars fixing the broken septic lines, and will continue to lose money due to lost value in what was proposed as a third bedroom.

  Business Response

  Date: 12/28/2024

  The information provided to you regarding ************** is not accurate.  Our Agent, ******* Bruins was contacted by ****** Caldwells agent ***** ****** on 10/31/24 regarding the septic field. She immediately responded and said she would talk with her client, the seller regarding the septic field repair.  The septic tank was replaced prior to Agent, ******* Bruins listing the property and Davidson county inspected the work and field. The septic permit was not available at the time of the listing. The prior seller felt compelled to offer reimbursement for the septic field repair although it is not required since the buyer has lived in the home since May 2024. The buyers agent, ***** ****** conveyed the offer and ****** ******** declined. 

  Customer Answer

  Date: 01/01/2025

   I am rejecting this response because:
  
  Per my initial complaint, our problem is not with the septic tank repairs incurred. Keller Williams is correct in saying I did not accept the offer, however the reason for that is due to them requiring me to sign what I believed to be a ridiculous agreement which would release ******* Bruins and the seller of any liability in the event another major problem occurred with the property. The agreement has been attached for bureau review. 

  My complaint was with ******* Bruins and Keller Williams fraudulently marketing and selling the home. I previously attached, in my initial complaint, a *** of documents which contained the *** sheet from when the seller purchased the home. It was listed as a 2-bedroom home and closed to the seller on 9/6/2023. The certificate of occupancy provided by Keller Williams is dated 10/19/2023. On 10/10/2023, the seller took out a repair permit with Davidson County for repairs to the septic tank, on which was listed 2-bedroom. On 10/19/2023, ****** *********, who is believed to be affiliated with the seller for monetary funding purposes, took out a residential building permit, on which he answered no bedrooms were to be added to the property. These are both included in the *** document of records. I closed on the property and took ownership of 460 Scenic Way on 5/2/2024. 

  Building and repair permits are public record in the state of **************, therefore Keller Williams and ******* Bruins had access to these permits, just the same way I was able to retrieve them when the initial issue of my septic leaking arose. I have also included an excerpt discussing the topic of misrepresentation when directly dealing with septic systems and their ability to withstand the household. 

  I have done research on ******* Bruins specifically and she has been a realtor in the state of ************** for nearly 20 years. Roughly 12 of those years have been served with Keller Williams. I find it hard to believe this is something she "looked over" or did not know to look in to prior to the close of the property on 5/2/2024. 

  Ultimately, I would have never purchased this home, much less considered purchasing this home, had it been properly represented in the marketing of Keller Williams and ******* Bruins. I am now being forced to take thousands less in the sale of this home due to the fact I have lost the value of an entire bedroom. 

  Business Response

  Date: 01/27/2025

  When an agent lists a property, they search the county records for septic tank permits, building permits, etc. At the time that our agent, ******* Bruins listed this home a new septic tank had been installed and inspected by Davidson County but the records were not recorded. The home had been remodeled and the county inspected the home and gave a certificate occupancy before the home was listed for sale. The building permits were not recorded or available at that time. ******* meet with her sellers who filled out the ** Residential property disclosure and listed the home.  Once a buyer is under contract, they have a due diligence discovery period to inspect the home, the septic, and have an appraisal. The buyers accepted the house after their due diligence period and closed the property.